Customer Service Representative
Resume:
S teven Grant
*************@*****.***
I’m interested in pursuing a career in the technical / customer service field. I
would love to put my experience, education & talents to work for a great company
and further my experience.
I am efficient, quick study, dedicated (I get the job done/ no excuses) type of
person. I am detail oriented, can work under deadlines & pressure. I work well as a
g roup or independently. I have a knack for problem solving and will prove my worth
as well.
Technical Experience
o Languages: C#, C++, ASP.Net, Java, Java EE, HTML5, CSS3, JSP,
SQL, XML, XAML
o Web Scripting: Javascript, PhP, Razor Code
o P rograms & I D E’s: M icrosoft Office Suite, Microsoft Visual Studios
2008 to present, NetBeans, Eclipse, Notepad
o Methodologies & Design Patte rns: M VC3, Singleton Model,
SCRUM, Agile
Work Experience
Randstad Staffing I nc. ( Contract position) J uly 2013
– Sept 2013
T itle: Claims Mail Representative
Responsibilities:
• Responsible for Quality & correctness of documents
• Responsible for distributing & collecting incoming mail
• Possess critical attention to detail due to the nature of the documents,
company & times sensitive material.
• Converted paper docs into electronic images (docs were archived)
• Documents: Drop-off, prep, scanning, indexing & routing.
Sears Corp. October 2011 –
A pril 2012
T i tle: Customer Service Representative
Responsibilities:
• Assisted customers’ inqui ries, concerns of billing, payment or
merchandise issues.
• Stocked, processed refunds, and assembled displays.
• Assisted in loading & unloading of merchandise
Teletech (Seasonal) November 2010 –
Feb 2011
T i tle: Customer Service Representative (vi r tual agent)
Responsibilities:
• Assist customer by phone & email
• Assisted in maintaining customer account
• Problem solved customer issues / inquiries (and technical issues)
• Trouble-shooting, educated customer when needed
• Provided options / solutions to benefit customer in the long run
• Strived for 1 call resolution
Dahlco L LC M arch 2007 – June
2009
T i tle: Cust Service Rep / Data Ent ry Clerk (also vi r tual)
Responsible
Assist customer in maintaining their acct
Track orders, products
Data entry
L i te Technical assistance
P roblem-solving
Education
Alpharetta H igh School, Alpharetta, GA 2004 – 2008
Major : Computer Science
GPA : 3.2
N eumont University, Sandy, U T 2008 – 2009
Major : Software Development
GPA : 3.0
University of Utah, Salt Lake City, U T 2009 – 2010
Major : Software Development
GPA : 3.0
References
Available upon request
Contact this candidate