Operations, Excel, Training, Mentoring, Powepoint

CURRICULAM VITAE

NAME: HEMANT DUTTA

Home Address Mobile No.-919*********

Wz-47b/1, First floor, Street No.1 Email id-

******.******@*****.***

Krishna Puri, Tilak Nagar

New Delhi-110018, India

Career Objective

> I am looking for a Career Opportunity in your organization, which will

provide me the scope for learning development & growth.

Educational Qualification

> Passed 10th from C.B.S.E Board.

> Passed 12th from C.B.S.E Board.

> Graduate in B. Com (Bachelor of Commerce) from Delhi University.

Total Experience

> I have total experience of 4yrs with MetLife Global Operations Support

Center as a Sr. Insurance Associate from Jan 19th 2009 to Feb 28th

2013.

MetLife's process overview:

> I was in to the claims adjudication process. Here I used to process,

verify & approve payments for claims.

> The procedure was essentially related to the group insurance in which

there were scanned and attested docs, through that claims were

processed and payments were made to the beneficiaries.

> Also included verification and authentication of documents to maintain

the database, all were required to maintain customer services and made

successful and timely payments to beneficiaries.

> Here in the process Citrix application is used to verify correct plans

and policies and benefit amount for which beneficiaries are eligible.

> Forwarding and escalating the claims which can't be paid to Examiner

level, which are out of our paying limit or due to the incomplete

documents.

> Also involved in training and mentoring of the new hires, making daily

production report, daily inventory allocation and doing audits for the

team.

Duties and Responsibilities

> Reporting: Prepare Productivity and Quality report and other necessary

reports (e.g. Dashboard, MBR, DI tracker. Etc.) For analysis in a

timely manner and share the same with the management.

> Queue Management - Work Distribution, resource allocation for

different work types, sending reports and checking queues to ensure

timely delivery.

> Mentoring and resolving process related queries.

> Update sharing: Making the mandatory changes in SOP having received

updates and supply the same update within the team.

> Providing product trainings to new hires and conducting refresher

training sessions

> Prepare assessments for the team to ensure that they are up-to-date

with the process procedure

> Compiling the data on a daily basis for Reporting.

> Consistently met TAT and accuracy target till date.

> Update training tracker for new hire.

> Weekly review data updating.

> Amending member details into the client system.

> Contribute to opportunity identification & productivity improvements.

> Responsible for day-to-day functional work assignment and providing

input into training.

> Risk and Compliance audit fulfillment.

> Training of the New Joiners and tracking the progress.

Strengths:

> Adaptable to any work environment

> Sincere, creative and hardworking

Technical Ability:

> Microsoft Office proficient; Word, Excel, Power Point, Outlook,

Internet research expertise.

PERSONAL PROFILE

> Fathers Name Mr. S.P Dutta

> Date Of Birth 03-Nov-1986

> Marital Status Single

> Languages Known English & Hindi

DECLARATION

I hereby declare that the particulars furnished above by me are true to the

best of my knowledge and I hope that it would suit your requirements and

your good self would be kind enough to call me for a personal interview.

Contact this candidate