Energetic, Bubbly, Sales Queen, Pizazz
firstname.lastname@example.org - 443-***-****
With over 10 years of experience working with the general public in both sales and customer service, I bring
an energy and pizazz to the business that is both rare and refreshing. I can relate to people from all walks of
life and pride myself on my very high level of customer satisfaction. I not only get results but create a level of
enthusiasm and energy within a sales staff that you won’t find anywhere else!
Internet Sales Manager
Len Stoler Chevrolet - Westminster, MD - March 2013 to Present
Handle all 24/7 Internet Inquiries using lead management tool and CRM management, provide prompt
response time to all leads at all times, provide daily supervision of internet department including customer
hand-off and sales staff motivation, create website and email specials, maintain relationship with all vendors
including staying up to date on products and ROI’s of those products, email database marketing, customer
follow-up, retention and satisfaction a must at all times.
Front Desk Manager
Carroll Health Group - Sykesville, MD - January 2012 to March 2013
Greet all customers, collect, verify and monitor all patient data including verifying insurance and coverage,
Assure all proper documentation is accurate and included, Handle all scheduling of patient visits in accordance
to the Physicians availability and requirements, Handle multi-line phone system, Ensure patient satisfaction
and provide excellent customer service at all times, Work as a team with office staff.
Howard County General Hospital, Emergency Room - Columbia, MD - March 2011 to January 2012
Collect, verify and monitor all patient data in fast paced, high stress environment prior to or during medical
treatment, Assure all documentation is provided and signed, Verify and enter insurance information during
admission process ensuring accurate coding and billing, Greet all patients and hospital visitors ensuring
excellent patient satisfaction.
Apple Ford - Columbia, MD - January 2009 to March 2011
Provide excellent customer service and satisfaction, achieving sales goals, maintain product knowledge and
ability to demonstrate the product, making follow-up sales calls, forming a relationship with the customer to
ensure satisfaction and referrals.
Bachelor of Science in Geography
Frostburg State University - Frostburg, MD
January 2004 to January 2008
Inventory Management, Leadership, Self-Motivator, Invoicing, Sales Management, Price Negotiation,
Customer Satisfaction, Sales Team Motivation,Team Communication