Customer Service Sales

Amanda Cutshaw

Energetic, Bubbly, Sales Queen, Pizazz

Westminster, MD

*************@*****.*** - 443-***-****

With over 10 years of experience working with the general public in both sales and customer service, I bring

an energy and pizazz to the business that is both rare and refreshing. I can relate to people from all walks of

life and pride myself on my very high level of customer satisfaction. I not only get results but create a level of

enthusiasm and energy within a sales staff that you won’t find anywhere else!

WORK EXPERIENCE

Internet Sales Manager

Len Stoler Chevrolet - Westminster, MD - March 2013 to Present

Responsibilities

Handle all 24/7 Internet Inquiries using lead management tool and CRM management, provide prompt

response time to all leads at all times, provide daily supervision of internet department including customer

hand-off and sales staff motivation, create website and email specials, maintain relationship with all vendors

including staying up to date on products and ROI’s of those products, email database marketing, customer

follow-up, retention and satisfaction a must at all times.

Front Desk Manager

Carroll Health Group - Sykesville, MD - January 2012 to March 2013

Responsibilities

Greet all customers, collect, verify and monitor all patient data including verifying insurance and coverage,

Assure all proper documentation is accurate and included, Handle all scheduling of patient visits in accordance

to the Physicians availability and requirements, Handle multi-line phone system, Ensure patient satisfaction

and provide excellent customer service at all times, Work as a team with office staff.

Admissions Specialist

Howard County General Hospital, Emergency Room - Columbia, MD - March 2011 to January 2012

Responsibilities

Collect, verify and monitor all patient data in fast paced, high stress environment prior to or during medical

treatment, Assure all documentation is provided and signed, Verify and enter insurance information during

admission process ensuring accurate coding and billing, Greet all patients and hospital visitors ensuring

excellent patient satisfaction.

Sales Associate

Apple Ford - Columbia, MD - January 2009 to March 2011

Responsibilities

Provide excellent customer service and satisfaction, achieving sales goals, maintain product knowledge and

ability to demonstrate the product, making follow-up sales calls, forming a relationship with the customer to

ensure satisfaction and referrals.

EDUCATION

Bachelor of Science in Geography

Frostburg State University - Frostburg, MD

January 2004 to January 2008

SKILLS

Inventory Management, Leadership, Self-Motivator, Invoicing, Sales Management, Price Negotiation,

Customer Satisfaction, Sales Team Motivation,Team Communication

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