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Customer Service Training

Saint Charles, MO
April 25, 2014

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*** ***** *****

Drive St.

Charles, MO

Kimberly 63301 (636)

Connoyer 328-6756



Objective To obtain a position utilizing my professional skills and abilities gained through education and real

world experience

Related Reliable employee with common sense and motivation to perform responsibilities effectively

• Hard worker, quick learner, and committed to provide quality work


s • Strives to identify, analyze, and solve problems for greater process efficiency

• Proficient use of Microsoft Excel, PowerPoint, Outlook, and Word

• Eager to gain further knowledge of computer applications

• Possess active Secret Security Clearance

Military Missouri Army National Guard December 2011-Present

Experience Aviation Operations Specialist

• Communicate with aircraft using voice and digital technology to launch, monitor,

and ensure safety of aircraft

• Compile flight operation metrics of pilots, missions, and resources expended

• Report daily and ad hoc information to necessary personnel

• Honors include: Meritorious Unit Citation, Army Commendation Medal, Army

Achievement Medal, Operation Enduring Freedom Campaign Medal, National Defense

Service Medal, Global War on Terrorism Medal, Missouri National Defense Ribbon, and

Missouri Basic Training Ribbon

Operation Enduring Freedom March 2013-March 2014

• Served as the Air Mission Request Specialist for Task Force Reaper

• Responsible for receiving, compiling, and assigning requests for rotary wing assets in

Regional Command-North, Afghanistan

• Prioritized daily operations for 45 helicopters considering threat, airspace, flight time

requirements, aircraft seating and availability while ensuring optimal asset utilization

• Developed products for pilot briefs including itinerary, load plans, and special instructions

• Coordinated changes and followed up with parties involved throughout mission execution

Education Hickey College St. Louis, Missouri Graduated October 2011

Associate of Administrative Assistance

• Held position as Student Council Secretary

• Obtained 3.97 GPA throughout

• Excellent attendance record maintained

Employment Bob Evans Restaurant Hazelwood, Missouri December 2011-March 2013

History Position held: Server

• Worked as a dedicated team member to ensure restaurant was operated efficiently

• Offered suggestions and recommendations to customers to meet sale goals

Triple A Burgers & More St. Charles, Missouri July 2010-December 2011

Position held: Server

• Responsible for managing cash drawer, training new employees, and closing procedures

• Provided good customer service, maintained proper appearance, and remembered patrons

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