Customer Service Design

Darryl English

***** ***** ***

Matteson, IL ****3

*******.******@*****.***

Phone: 312-***-****

Objective:

To obtain a position that will use my ability to design, analyze and troubleshoot information technology

systems and utilize my skills in computer graphics, web design, and scripting to effectively communicate

design for the internet.

Professional Qualifications:

• Developed concepts/graphics for client presentations, branding and promotional materials

• Experienced in designing publications for web and print

• Proficient in computer design applications

• Educated in design and general fine arts

• Ten years of extensive experience in graphic design, web design, and desktop publishing

• Ability to collaborate with groups ranging from technology to business and design

• Able to multitask several projects at the same time

• Full understanding of web media like files compression, download time, etc...

• Flash design and implementation experience

• Project management

• Knowledge of web media and how to use various scripting languages like, but not limited to PHP,

Action script, HTML, and CSS

• Professional photographer experience for both corporate and individual clientele

Personal Qualifications:

Created branding and promotional materials for local companies

Able to communicate well with clients and meet deadlines

Demonstrated ability to produce a wide variety of graphic products including web and print

Selected Accomplishments:

Successfully built a site using flash and action script; resulting in more traffic flow for client

Developed and designed branding for company exposing them to their target market

Successfully produced a marketing campaign for a start-up company including print and web

Increased business design and print department productivity by 15%

Education:

Alabama A&M University Normal, Al

Bachelors of Science/ Industrial Technology 01/2006-12/ 2009

Southern New Hampshire University Manchester, NH

Master’s in Information Technology - Web Design 04/2013-Currently enrolled

Skills:

Networking, A/V, Helpdesk, Information Technology Troubleshooting, Cisco, Citrix, Active Domain, Adobe

Creative Suite 6, Advanced Photoshop, Illustrator, Premiere Pro, Corel Draw, In Design, QuarkXPress, Dreamweaver,

Coral Draw, Flash, Share Point, Web Design (PHP, CSS,HTML, XHTML, ACTIONSCRIPT, and JAVASCRIPT), Graphic Design,

Microsoft Office Suite, CADD, Advanced Photography, Layout, Marketing, Customer Service, Multi-press printing, Mac,

and PC.

Related Experience:

Best Buy Geek Squad – Advanced Repair Agent January 2013 – Recent

• Install hardware and software systems

• Maintain or repair equipment

• Troubleshoot a variety of computer issues

• Set up computer security measures

• Configure computer networks

• Offer technical support on-site or via phone or email

Salvation Army – Ray & Joan Kroc Center/ I.T, Helpdesk, A/V May 2013 – Recent

• Troubleshoot issues and interact to discuss projects, technology solutions and respond to questions on

systems and technologies.

• Develop and execute Microsoft systems and technology solutions for clients.

• Install, execute and support systems software and hardware products.

• Install, repair, & maintain data network hardware and cabling

• Managed server systems

• Audio and Visual production

Calumet Township Community Center/ Director of Operations August 2012 – May 2013

• Performs administrative activities associated with the effective management of center

operations, including compiling, storing, and retrieving production data for reports.

• Determines responsibilities of assigned organization and staff positions to accomplish transportation

objectives.

• Trains and ensures all assigned employees are aware of and comply with company,

government, and customer policies, procedures and regulations.

Treasured Memorabilia/ Design and Multimedia Manager Matteson, IL July 2011- July 2012

• Designed and managed website and multimedia (www.wdssports.com)

• Produced company branded materials

• Designed and printed Vinyl and Heat transfer t-shirts

• Manage photography studio

weDream Studios/ Freelance Designer and Photographer Huntsville, AL November 2009- June 2011

• Created custom websites for multiple businesses

• Developed corporate branding materials from concept to design

• Used various marketing strategies to formulate design campaigns to reach target market

• Created custom web graphics for various ads

• Produced quality photography for multiple companies and individuals

• Created digital publications, presentations, and web media for clients

• Created videography for clients using Adobe Premier Pro

Internships/ Graphic and Web Design Huntsville, AL January 2007- December 2009

• Designed multiple brochures, flyers, handouts, templates, and digital media

• Produced designs for handbills, club flyers, t-shirts, and company web graphics

• Performed layout and designs for local newspaper company

• Managed and updated online newspaper content

• Maintained social networking sites

• Produced web and print graphics for online and newspaper ads

• Designed multiple book layouts for print and digital reviewing

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