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Customer Service Technician

Location:
Baltimore, MD
Posted:
April 25, 2014

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Resume:

Eric Eugene Johnson Sr.

**** ********* **

Baltimore, MD 21216

443-***-****

acdu2v@r.postjobfree.com

Summary of QUALIFICATIONS

DYNAMIC, RESULTS-DRIVEN, SELF MOTIVATED IT PROFESSIONAL WITH OVER 5 YEARS

OF EXPERIENCE WITH TECHNICALLY SOPHISTICATED IT SYSTEMS, PROGRAMS AND

EQUIPMENTS TO INCLUDE FOSTERING RELATIONSHIPS WITH INDIVIDUALS AT ALL

LEVELS OF ORGANIZATION. HISTORY OF IDENTIFYING, PRIORITIZING AND

IMPLEMENTING MAINTENANCE ACTIVITIES, INCLUDING SPECIALIZED AND TIME-

SENSITIVE PROJECTS. DIPLOMATIC PROBLEM SOLVER WITH THE ABILITY TO WORK IN A

FAST PACE ENVIRONMENT. ABLE TO BUILD CUSTOMER AND PARTNER RELATIONSHIPS.

EXPERTISE INCLUDES:

. Detail Oriented

. Inductive Reasoning

. Complex Problem Solving

. Judgment and Decision Making

. Critical Thinking

. Customer and Personal Service

. Administration and Management

. Oral and Written Communication

PROFESSIONAL EXPERIENCE

Ricoh USA (Contract), Owings Mill, MD

01/2013 - 07/2013

On-Site Technician

. Disassembled hospital printers and repaired or replaced loose, worn,

and defective components and wiring, using hand tools

. Installed, serviced, and repaired printers such as Hewlett Packard,

Dells, and all laser jets

. Calibrated and tested printers, and located circuit and component

faults, using hand tools

. Conferred with customers; determined the nature of problems and

explained repairs

Tolt Service Group (Contract), Baltimore, MD

10/2011 - 02/2012

Regional Service Technician I

Responsibilities: Provided exceptional customer service and repaired

various IT systems such as meat scales, scanner scales, cash registers, POS

controllers, preventative maintenance.

. Answered user inquiries regarding computer software or hardware

operation; resolved problems

. Set up equipment for employee use, performed and ensured proper

installation of cables, operating systems, and appropriate software

. Referred major hardware or software problems and defective products to

vendors or technicians for service

Walgreens Inc., Baltimore, MD

03/2009 - 10/2011

Data Terminal Repair

Responsibilities: Provided a variety of high quality services on electronic

and computer IT systems which are Cisco, Routers, switches. Printer repairs

Dell, HP, AS400, Scanners, CCTV, and IBM.

. Test repaired, newly installed, or updated equipment to ensure that it

functions properly and conforms to specifications, using test

equipment and observation

. Assemble and install communication equipment such as data and

telephone communication lines, wiring, switching equipment, wiring

frames, power apparatus, computer systems, and networks

CSS Antenna Inc. (Contract), Edgewood, MD

06/2004 - 03/2009

Antenna Assembler

Responsibilities: Assist in the assembly of quality cellular and microwave

antennas in the wireless industry. Perform troubleshooting of completed

assembled products for modification and testing.

. Bolted equipment into place, used hand or power tools

. Checked antenna positioning; ensured specified azimuths or mechanical

tilts and adjusted as necessary

. Assembled all necessary transmission equipment components, including

antennas or antenna mounts

. Ensured productivity flow was produced at moderate speed

. Tested all devices performed accurately

. Soldered and assembled RF hardware including antennas and RF circuits

Environmental Systems (Contract), Baltimore, MD

05/2002 - 06/2004

Field Technician

. Tested faulty emissions equipment to diagnose malfunctions, used test

equipment and software, and applied knowledge of the functional

operation of electronic units and systems

. Inspected components of emissions equipment for accurate assembly and

installation and for defects, such as loose connections or frayed

wires

. Performed scheduled preventive maintenance tasks, such as checking,

cleaning, or repairing equipment; detected and prevented problems

. Calibrated testing instruments and installed and repaired equipment to

prescribed specifications

Northrop Grumman (Contract), Elkridge, MD

03/2000 - 05/2002

Electronic Assembler

. Inspected and tested wiring installations, assemblies, and circuits

for resistance factors and for operation and recorded results

. Adjusted, repaired, and replaced electrical and electronic component

parts to correct defects and to ensure conformance to specifications

. Read and interpreted schematic drawings, diagrams, blueprints,

specifications, work orders, and reports to determine materials

requirements and assembly instructions

. Marked and tagged components so that stock inventory can be tracked

and identified

. Positioned, aligned, and adjusted work pieces and electrical parts to

facilitate wiring and assembly

. Packed finished assemblies for shipment and transported them to

storage areas, used hoists or hand trucks

. Explained assembly procedures or techniques to other workers

EDUCATION

Associates of Arts, Electronic Engineering Technology, RETS Technical

School

Baltimore, MD, 1998



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