Customer Service Technician
Resume:
Eric Eugene Johnson Sr.
Baltimore, MD 21216
****.**********@*****.***
Summary of QUALIFICATIONS
DYNAMIC, RESULTS-DRIVEN, SELF MOTIVATED IT PROFESSIONAL WITH OVER 5 YEARS
OF EXPERIENCE WITH TECHNICALLY SOPHISTICATED IT SYSTEMS, PROGRAMS AND
EQUIPMENTS TO INCLUDE FOSTERING RELATIONSHIPS WITH INDIVIDUALS AT ALL
LEVELS OF ORGANIZATION. HISTORY OF IDENTIFYING, PRIORITIZING AND
IMPLEMENTING MAINTENANCE ACTIVITIES, INCLUDING SPECIALIZED AND TIME-
SENSITIVE PROJECTS. DIPLOMATIC PROBLEM SOLVER WITH THE ABILITY TO WORK IN A
FAST PACE ENVIRONMENT. ABLE TO BUILD CUSTOMER AND PARTNER RELATIONSHIPS.
EXPERTISE INCLUDES:
. Detail Oriented
. Inductive Reasoning
. Complex Problem Solving
. Judgment and Decision Making
. Critical Thinking
. Customer and Personal Service
. Administration and Management
. Oral and Written Communication
PROFESSIONAL EXPERIENCE
Ricoh USA (Contract), Owings Mill, MD
01/2013 - 07/2013
On-Site Technician
. Disassembled hospital printers and repaired or replaced loose, worn,
and defective components and wiring, using hand tools
. Installed, serviced, and repaired printers such as Hewlett Packard,
Dells, and all laser jets
. Calibrated and tested printers, and located circuit and component
faults, using hand tools
. Conferred with customers; determined the nature of problems and
explained repairs
Tolt Service Group (Contract), Baltimore, MD
10/2011 - 02/2012
Regional Service Technician I
Responsibilities: Provided exceptional customer service and repaired
various IT systems such as meat scales, scanner scales, cash registers, POS
controllers, preventative maintenance.
. Answered user inquiries regarding computer software or hardware
operation; resolved problems
. Set up equipment for employee use, performed and ensured proper
installation of cables, operating systems, and appropriate software
. Referred major hardware or software problems and defective products to
vendors or technicians for service
Walgreens Inc., Baltimore, MD
03/2009 - 10/2011
Data Terminal Repair
Responsibilities: Provided a variety of high quality services on electronic
and computer IT systems which are Cisco, Routers, switches. Printer repairs
Dell, HP, AS400, Scanners, CCTV, and IBM.
. Test repaired, newly installed, or updated equipment to ensure that it
functions properly and conforms to specifications, using test
equipment and observation
. Assemble and install communication equipment such as data and
telephone communication lines, wiring, switching equipment, wiring
frames, power apparatus, computer systems, and networks
CSS Antenna Inc. (Contract), Edgewood, MD
06/2004 - 03/2009
Antenna Assembler
Responsibilities: Assist in the assembly of quality cellular and microwave
antennas in the wireless industry. Perform troubleshooting of completed
assembled products for modification and testing.
. Bolted equipment into place, used hand or power tools
. Checked antenna positioning; ensured specified azimuths or mechanical
tilts and adjusted as necessary
. Assembled all necessary transmission equipment components, including
antennas or antenna mounts
. Ensured productivity flow was produced at moderate speed
. Tested all devices performed accurately
. Soldered and assembled RF hardware including antennas and RF circuits
Environmental Systems (Contract), Baltimore, MD
05/2002 - 06/2004
Field Technician
. Tested faulty emissions equipment to diagnose malfunctions, used test
equipment and software, and applied knowledge of the functional
operation of electronic units and systems
. Inspected components of emissions equipment for accurate assembly and
installation and for defects, such as loose connections or frayed
wires
. Performed scheduled preventive maintenance tasks, such as checking,
cleaning, or repairing equipment; detected and prevented problems
. Calibrated testing instruments and installed and repaired equipment to
prescribed specifications
Northrop Grumman (Contract), Elkridge, MD
03/2000 - 05/2002
Electronic Assembler
. Inspected and tested wiring installations, assemblies, and circuits
for resistance factors and for operation and recorded results
. Adjusted, repaired, and replaced electrical and electronic component
parts to correct defects and to ensure conformance to specifications
. Read and interpreted schematic drawings, diagrams, blueprints,
specifications, work orders, and reports to determine materials
requirements and assembly instructions
. Marked and tagged components so that stock inventory can be tracked
and identified
. Positioned, aligned, and adjusted work pieces and electrical parts to
facilitate wiring and assembly
. Packed finished assemblies for shipment and transported them to
storage areas, used hoists or hand trucks
. Explained assembly procedures or techniques to other workers
EDUCATION
Associates of Arts, Electronic Engineering Technology, RETS Technical
School
Baltimore, MD, 1998
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