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Active Directory Network

Charlotte, NC
April 25, 2014

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Support Technician, Bank Of America. June 2013-March 2014


• Assembled and configured laptop and desktop computers.

• Set up and maintained basic network operations, including assembly of network


• Performed troubleshooting to isolate and diagnose common computer/printer problems.

• Provides users with technical support; responds to needs and questions of users.

• Managed users in Active Directory.

• Re-image and install computers.

• Performed data migration using LDMT and USMT.

• De-installed and installed desktop and laptop computers.

• Used software distribution tools such as Tivoli and SCCM.

• Installed and troubleshoot various software such as Hyperion Essbase, WTX, iRise, Loss

Mitigation, Sql Server 2008 and Tibco Spotfire.

Premise Technician, AT&T Oct 2012 - Feb 2013


• Install and troubleshoot INID, STB and RG.

• Run cat5e and coax cables for installation of internet, Uverse TV and VOIP.

• Run network test using LSBBT, Real Time LPA and HPNA.

• Test for VDSL and ADSL sync at the NID.

• Set up whole home network.

Network/Systems Administrator, Ola & Company July 2009 - July 2011


● Met with client to analyze, troubleshoot and develop an outline for repairing the PCs and

network being inspected.

● Provided daily technical support to over 500 end users through use of ConnectWise

ticketing system, emails, phone calls and walk-ups related to Windows 7, XP, Microsoft

Office 2010/2007, Outlook, Wireless Connectivity, and VPN Connection.

● Installed, configured and maintained Cisco routers 800,1800 and 2600 series

● Set up user accounts, permissions and passwords for clients using Active Directory (MS

Server 2003/2008).

● Performed preventive maintenance on customers PCs, installed required software

patches, ensured network connectivity of PC, Laptops and computing devices to both the

local area network (LAN) and wide area network (WAN).

● Facilitated resolution of more than 80% of network issues by gathering critical

information using SNMP based management tools.

● Developed network diagrams, IP Address Allocation, subnetting, configuration templates

for the network devices deployment.

● Network Supervisor, Hebron Schools September 2007 - June 2009


● Installed, configured, and repaired workstation hardware and peripherals.

● Built, deployed, and supported Windows devices.

● Set up user accounts, permissions and passwords for clients using Active Directory (MS

Server 2003/2008).

● Support user requests for devices & applications.

● Piloted solutions for escalated network issues.

● Used network protocol analyzers to resolve problems.

● Configured, installed and maintain Wireless LAN access points.

● Managed users in Active Directory.


• Software installation, active directory, virus prevention, installation and upgrading of

operating systems.

• Good communication, analytical and troubleshooting skills.

• Have a working knowledge of SharePoint.

• Installation and configuration of routers, switches and ASA firewall.

• Cisco IOS, Windows Server 2000, XP, 2003, 2008, Vista, Windows 7, MAC OS and

Exchange Server 2007 plus 2010.

• Comprehensive knowledge of network management tools such as WhatsUpGold, and

Openview and Wireshark.

• MS Office Suite and Visio,

• OSPF, EIGRP, RIPv2, ACL, DHCP, DNS, cabling, VPN and frame relay,


• Protocols /Services: TCP/IP v4, TCP/IP v6, NetBIOS DHCP, WINS, WSUS, IIS

(SharePoint, Steaming Media) and Terminal Services.


● Western Governor University, Present.

Currently pursuing Bachelors of Science in Network Administration

● Cisco Certified Network Associate (CCNA) 2011.

● CompTIA A+.

● CIW Web Design Specialist.

● CIW Web Foundations Associate.

● Osun State Polytechnic, Nigeria.

Associate Degree in Computer Science, 2006.

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