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Customer Service Manager, Tech Support, Helpdesk, Driver

Lady Lake, FL
April 25, 2014

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John H. Freiwirth

**** ********* ******

Eustis, FL, 32726



Highly motivated self-starter while being a strong team player. Dedicated

to superior Client/Customer Service as emphasized through strict quality

assurance and control procedures, having developed QA/QC departments and

procedures. Twelve years in Electronics: QC, Test and repair. Ten years

within Market Data, Banking and Retail Information Technology / UNIX

environments that required accountability, dependability and commitment.

Experienced with Help Desk duties.


Proficient with all types of Office Equipment. Proficient with DMM's,

Scopes and various other electronic equipment. Proficiency in UNIX (HPUX

and SUN). Proficient with FTP, TCP/IP, NT workstation, NT server, Win XP,

'95, '98 & 2000. Proficient with DMM's, Scopes and various other

electronic equipment.


Arbor Village Rehab & Nursing Center Wildwood, FL


Central Supply Manager

Responsible for the ordering and disbursement of all Nursing, Central and

Incontinent supplies for a 200+ bed Facility. Ensure inventory is kept up-

to-date and rotated to keep Expiration dates current (i.e. Nutrients and

OTC Med's). Notify appropriate departments when special orders have

arrived and fill requisitions as approved for special order items.

Lake Mary Logistics Lake Mary, FL


Van Driver - P/T

Responsible for the timely delivery and pick-up of USPS Express mail from

Orlando Airport to Tavares, Eustis and Umatilla Post offices.

Cardworks Processing Tucson, AZ


Computer Operator

Monitored and provided support for all system environments supported by

operations department. Responsible for assuring timely and accurate

completion of scheduled backups. Monitored and troubleshot production job

schedule. Maintained accurate and timely accounting of all problems

encountered as per set procedures. Responsible for assisting,

troubleshooting and resolving problems within other Departments.

U.S. Census Bureau Tucson, AZ


Telephone Interviewer - P/T

Conducted phone interviews with respondents to obtain accurate and complete

data. Ensure their privacy in accordance with Privacy Act of 1974 and Title

5 of Public Law 107-347.

CitiCards Tucson, AZ


Customer Service Representative

Handle customers' needs while providing highest quality service and

security on their credit card accounts in a professional and timely manner.

Silverbell INN Tucson, AZ


On-Site Manager

Responsibilities included, but not limited to, managing and overseeing of

all daily motel routines. Responsible for maintenance and integrity of

Desktops and Systems, hardware and software.

Suffolk County National Bank Riverhead, NY


Sr. Computer Operator

Responsible for monitoring, troubleshooting and providing support for all

system environments supported by bank operations. Responsibilities

included, but not limited to, ensuring ongoing computer operations and

system performance.

Thomson Financial, Tech-Ops Data Center New York, NY


Lead Technician / Weekend Supervisor

Led a team of 6 system operators in the preparation and execution of data

processing jobs. Analyzed job stream logs scripted in UNIX, DOS and AOS/VS.

Verified system and back-up logs for integrity. Troubleshot and corrected

UNIX scripted jobs. Ensured and maintained high availability standards for

100+ servers, Sunfire's, ULTRA Enterprise and SUN Solaris infrastructure

supported by TF Operations. Responsible for modifying and writing shell

scripts as needed for ongoing system operations. Responded to alerts and

conducted 1st level problem diagnostics / resolution using documentation

and available tools(i.e., ExecView, Procmon, BBmon & Backup Exec). Act as

front line interface to users,accept trouble reports and dispatch them to

appropriate departments as necessary if unable to correct situation.



@Instinet, New York, NY

Worked with Windows 95 and NT Operating Systems, helped clients resolve

application problems. Escalated and followed through on problems, often

helping the technicians as well. Downloaded client's application

directories, using Xtalk, to inspect and/or fix any problems.

@Time-Warner Inc., New York, NY

Worked with UNIX and NT Servers, as well as a NOC environment for LAN.

Responsibilities included,but not limited to, ensuring ongoing computer

operations and performing scheduled back-up procedures on all servers. Also

monitored and supported LAN, server and network operations on a NT

workstation using Telnet, Explorer, cc:Mail and PC Mobile resources.

Required ability to login to UNIX system and run scripts to determine

status. Maintained and updated operational logs and records.

Electronic Quality Control/Test Technician 1986-1998

Cosense, Controlotron, Grumman Aerospace, Introtek International

Tested, repaired & QC'd various electronic equipment, products and


United States Air Force, Sergeant E-4, Electronic Communications

Security 1981-1986

Top Secret clearance (SCI)


State University of New York at Albany (Excelsior College)

Electronic Technical Associates Degree - 02/1990


Available upon request.

Contact this candidate