Customer Service Manager, Tech Support, Helpdesk, Driver
Resume:
John H. Freiwirth
Eustis, FL, 32726
**********@*******.***
SUMMARY
Highly motivated self-starter while being a strong team player. Dedicated
to superior Client/Customer Service as emphasized through strict quality
assurance and control procedures, having developed QA/QC departments and
procedures. Twelve years in Electronics: QC, Test and repair. Ten years
within Market Data, Banking and Retail Information Technology / UNIX
environments that required accountability, dependability and commitment.
Experienced with Help Desk duties.
SKILLS
Proficient with all types of Office Equipment. Proficient with DMM's,
Scopes and various other electronic equipment. Proficiency in UNIX (HPUX
and SUN). Proficient with FTP, TCP/IP, NT workstation, NT server, Win XP,
'95, '98 & 2000. Proficient with DMM's, Scopes and various other
electronic equipment.
EXPERIENCE
Arbor Village Rehab & Nursing Center Wildwood, FL
06/2012-03/2014
Central Supply Manager
Responsible for the ordering and disbursement of all Nursing, Central and
Incontinent supplies for a 200+ bed Facility. Ensure inventory is kept up-
to-date and rotated to keep Expiration dates current (i.e. Nutrients and
OTC Med's). Notify appropriate departments when special orders have
arrived and fill requisitions as approved for special order items.
Lake Mary Logistics Lake Mary, FL
09/2011-06/2012
Van Driver - P/T
Responsible for the timely delivery and pick-up of USPS Express mail from
Orlando Airport to Tavares, Eustis and Umatilla Post offices.
Cardworks Processing Tucson, AZ
01/2009-03/2009
Computer Operator
Monitored and provided support for all system environments supported by
operations department. Responsible for assuring timely and accurate
completion of scheduled backups. Monitored and troubleshot production job
schedule. Maintained accurate and timely accounting of all problems
encountered as per set procedures. Responsible for assisting,
troubleshooting and resolving problems within other Departments.
U.S. Census Bureau Tucson, AZ
10/2008-01/2009
Telephone Interviewer - P/T
Conducted phone interviews with respondents to obtain accurate and complete
data. Ensure their privacy in accordance with Privacy Act of 1974 and Title
5 of Public Law 107-347.
CitiCards Tucson, AZ
12/2007-06/2008
Customer Service Representative
Handle customers' needs while providing highest quality service and
security on their credit card accounts in a professional and timely manner.
Silverbell INN Tucson, AZ
05/2007-08/2007
On-Site Manager
Responsibilities included, but not limited to, managing and overseeing of
all daily motel routines. Responsible for maintenance and integrity of
Desktops and Systems, hardware and software.
Suffolk County National Bank Riverhead, NY
02/2006-04/2007
Sr. Computer Operator
Responsible for monitoring, troubleshooting and providing support for all
system environments supported by bank operations. Responsibilities
included, but not limited to, ensuring ongoing computer operations and
system performance.
Thomson Financial, Tech-Ops Data Center New York, NY
04/1999-02/2006
Lead Technician / Weekend Supervisor
Led a team of 6 system operators in the preparation and execution of data
processing jobs. Analyzed job stream logs scripted in UNIX, DOS and AOS/VS.
Verified system and back-up logs for integrity. Troubleshot and corrected
UNIX scripted jobs. Ensured and maintained high availability standards for
100+ servers, Sunfire's, ULTRA Enterprise and SUN Solaris infrastructure
supported by TF Operations. Responsible for modifying and writing shell
scripts as needed for ongoing system operations. Responded to alerts and
conducted 1st level problem diagnostics / resolution using documentation
and available tools(i.e., ExecView, Procmon, BBmon & Backup Exec). Act as
front line interface to users,accept trouble reports and dispatch them to
appropriate departments as necessary if unable to correct situation.
Consultant
1998-1999
@Instinet, New York, NY
Worked with Windows 95 and NT Operating Systems, helped clients resolve
application problems. Escalated and followed through on problems, often
helping the technicians as well. Downloaded client's application
directories, using Xtalk, to inspect and/or fix any problems.
@Time-Warner Inc., New York, NY
Worked with UNIX and NT Servers, as well as a NOC environment for LAN.
Responsibilities included,but not limited to, ensuring ongoing computer
operations and performing scheduled back-up procedures on all servers. Also
monitored and supported LAN, server and network operations on a NT
workstation using Telnet, Explorer, cc:Mail and PC Mobile resources.
Required ability to login to UNIX system and run scripts to determine
status. Maintained and updated operational logs and records.
Electronic Quality Control/Test Technician 1986-1998
Cosense, Controlotron, Grumman Aerospace, Introtek International
Tested, repaired & QC'd various electronic equipment, products and
components.
United States Air Force, Sergeant E-4, Electronic Communications
Security 1981-1986
Top Secret clearance (SCI)
EDUCATION:
State University of New York at Albany (Excelsior College)
Electronic Technical Associates Degree - 02/1990
REFERENCES
Available upon request.
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