Field Service Engineer

Dale S. Tromanhauser

PO Box *** Bedford, Texas **095

817-***-**** ********@*****.***

Professional Strong initiative toward motivation of self

and others

Qualifications: Strong technical, analytical and diagnostic

abilities

Proven contributor and team player

Work History:

1/06 to 11/13 Durst Image Technology, Rochester, New York

Field Service Engineer:

. Responsible for servicing customer base in the

digital Ink-Jet printing industry with remote

supervision being self sufficient and individually

motivated.

. Traveled domestically and internationally on behalf

of the company to meet client's needs, often at short

notice, installing and servicing the equipment.

. Provided national technical support (phone or in

person) for internal and external contacts utilizing

my expertise in troubleshooting and diagnostics of

the various printing systems and their possible

configurations.

. The printers were highly precision machines and

required calibrated repair. The required

measurements & adjustments were microscopic in nature

for leveling the machine or in replacing other

mechanical components to achieve proper

functionality.

. Worked with servos (OMRON), electro-mechanical

devices, inductive sensors, photoelectric sensors,

and capacitive sensors, as well as their controllers

(PILZ). These had to be programmed or updated on

occasion.

. Factory supplied service documents were sometimes in

German. I would translate or re-translate them into

the vernacular we used in this industry.

. Trained and mentored new Field Service Engineers.

. Coordinated with main office to order and ship parts

to site for clients.

. Inventoried the local warehouse to confirm stock

levels and stock accuracy.

. Trained client on use of the Unix/Linux based

printing system and troubleshooting techniques

modified each time to better meet the customer's

skill level and comprehension.

. Wrote service and safety procedures for clients

utilizing these printers and trained clients to

ensure proper adherence.

. Accompanied the sales staff providing technical

support occasionally.

1/03 to 1/06 Harte-Hanks Direct Marketing, Grand Prairie, Texas

Ink-Jet Technician:

. Repaired ink jet printers, transports (Kirk-Rudy &

VideoJet), inserters (K_R), and strapping machines

(Mosca).

. Served as Liaison between company and equipment

vendors.

. Served as active member of Employee Safety Team.

. Certified in MPTQM (Mail Preparation Total Quality

Management) from the US Post Office

. Certified to drive a forklift

9/95 to 11/02 Scitex Digital Printing, Dayton, Ohio

Field Engineer:

. Responsible for servicing customer base in the

digital Ink-Jet printing industry.

. Worked for three years as sole engineer in a 5 state

territory of Texas, Oklahoma, Louisiana, Arkansas,

and New Mexico, with remote supervision being self-

sufficient and individually motivated.

. Selected for a one year special assignment

installing, training, and provided on-site service in

the United Kingdom.

. Traveled to Canada, Switzerland, Italy, and

throughout the United States on behalf of the company

to meet client's needs, often at short notice,

installing and servicing the equipment.

. Increased customer satisfaction in client base

creating sales growth and need for additional

resources in primary region. Accompanied the sales

staff providing technical support.

. Provided national technical support for internal and

external contacts utilizing my expertise in

troubleshooting and diagnostics of the various

printing systems and their possible configurations.

. Trained and mentored new Field Engineers.

. Installed and customized new equipment to match the

client's unique individual requirements.

. Trained client on use of the Windows/DOS/OS2 based

printing system and troubleshooting techniques using

a core lesson plan and modifying it each time to

better meet the customer's skill level and

comprehension.

5/95 to 9/95 Nokia Mobile Phones, Ft Worth, Texas

Diagnostic Technician:

. Diagnosed and repaired cellular telephone printed

circuit assemblies on the production line.

11/93 to 3/95 Creative Computer Services, St. Michaelisdonn,

Germany

Co-Owner/Manager:

. Established and managed company from initial start-

up.

. Responsible for making sales calls to prospective

buyers.

. Created designs per customer demands using various

software programs and clip-art to formulate business

forms, brochures, menus, and business cards.

. Printed the creative design to match the clients

order on various printers.

. Initiated contracts and lines of credit with vendors

to operate the business.

7/87 to 10/93 Boeing Defense & Space, Irving, Texas

Test Technician:

. Responsibilities entailed the testing with

specialized test equipment and of various modules and

printed circuit assemblies for commercial aircraft

worldwide.

. Troubleshot these various assemblies down to

component level for commercial aircraft using

schematics and engineering drawings to determine the

defective part(s).

. Served on numerous developmental committees during

tenure to reduce costs, improve production, and

increase safety.

. Trained and mentored new Test Technicians during

their learning processes.

. Completed FACT Maintenance Training, Levels I & II.

. Served as Electro-Static Discharge Sensitivity (ESDS)

monitor in primary work area for over a year.

. Performing weekly safety inspections.

. Mentoring colleagues on working safer to reduce

injuries to themselves, others or damaging company

property reducing loss time injuries.

Education: ITT Technical Institute, Arlington, Texas 1983-1985

Associate of Applied Science in Electronic Engineering

Technology,

Graduated August 1985

Tarrant County Junior College, Hurst, Texas

Completed courses in:

Business, Business Management, Business & Professional Speech

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