Dale S. Tromanhauser
Professional Strong initiative toward motivation of self
Qualifications: Strong technical, analytical and diagnostic
Proven contributor and team player
1/06 to 11/13 Durst Image Technology, Rochester, New York
Field Service Engineer:
. Responsible for servicing customer base in the
digital Ink-Jet printing industry with remote
supervision being self sufficient and individually
. Traveled domestically and internationally on behalf
of the company to meet client's needs, often at short
notice, installing and servicing the equipment.
. Provided national technical support (phone or in
person) for internal and external contacts utilizing
my expertise in troubleshooting and diagnostics of
the various printing systems and their possible
. The printers were highly precision machines and
required calibrated repair. The required
measurements & adjustments were microscopic in nature
for leveling the machine or in replacing other
mechanical components to achieve proper
. Worked with servos (OMRON), electro-mechanical
devices, inductive sensors, photoelectric sensors,
and capacitive sensors, as well as their controllers
(PILZ). These had to be programmed or updated on
. Factory supplied service documents were sometimes in
German. I would translate or re-translate them into
the vernacular we used in this industry.
. Trained and mentored new Field Service Engineers.
. Coordinated with main office to order and ship parts
to site for clients.
. Inventoried the local warehouse to confirm stock
levels and stock accuracy.
. Trained client on use of the Unix/Linux based
printing system and troubleshooting techniques
modified each time to better meet the customer's
skill level and comprehension.
. Wrote service and safety procedures for clients
utilizing these printers and trained clients to
ensure proper adherence.
. Accompanied the sales staff providing technical
1/03 to 1/06 Harte-Hanks Direct Marketing, Grand Prairie, Texas
. Repaired ink jet printers, transports (Kirk-Rudy &
VideoJet), inserters (K_R), and strapping machines
. Served as Liaison between company and equipment
. Served as active member of Employee Safety Team.
. Certified in MPTQM (Mail Preparation Total Quality
Management) from the US Post Office
. Certified to drive a forklift
9/95 to 11/02 Scitex Digital Printing, Dayton, Ohio
. Responsible for servicing customer base in the
digital Ink-Jet printing industry.
. Worked for three years as sole engineer in a 5 state
territory of Texas, Oklahoma, Louisiana, Arkansas,
and New Mexico, with remote supervision being self-
sufficient and individually motivated.
. Selected for a one year special assignment
installing, training, and provided on-site service in
the United Kingdom.
. Traveled to Canada, Switzerland, Italy, and
throughout the United States on behalf of the company
to meet client's needs, often at short notice,
installing and servicing the equipment.
. Increased customer satisfaction in client base
creating sales growth and need for additional
resources in primary region. Accompanied the sales
staff providing technical support.
. Provided national technical support for internal and
external contacts utilizing my expertise in
troubleshooting and diagnostics of the various
printing systems and their possible configurations.
. Trained and mentored new Field Engineers.
. Installed and customized new equipment to match the
client's unique individual requirements.
. Trained client on use of the Windows/DOS/OS2 based
printing system and troubleshooting techniques using
a core lesson plan and modifying it each time to
better meet the customer's skill level and
5/95 to 9/95 Nokia Mobile Phones, Ft Worth, Texas
. Diagnosed and repaired cellular telephone printed
circuit assemblies on the production line.
11/93 to 3/95 Creative Computer Services, St. Michaelisdonn,
. Established and managed company from initial start-
. Responsible for making sales calls to prospective
. Created designs per customer demands using various
software programs and clip-art to formulate business
forms, brochures, menus, and business cards.
. Printed the creative design to match the clients
order on various printers.
. Initiated contracts and lines of credit with vendors
to operate the business.
7/87 to 10/93 Boeing Defense & Space, Irving, Texas
. Responsibilities entailed the testing with
specialized test equipment and of various modules and
printed circuit assemblies for commercial aircraft
. Troubleshot these various assemblies down to
component level for commercial aircraft using
schematics and engineering drawings to determine the
. Served on numerous developmental committees during
tenure to reduce costs, improve production, and
. Trained and mentored new Test Technicians during
their learning processes.
. Completed FACT Maintenance Training, Levels I & II.
. Served as Electro-Static Discharge Sensitivity (ESDS)
monitor in primary work area for over a year.
. Performing weekly safety inspections.
. Mentoring colleagues on working safer to reduce
injuries to themselves, others or damaging company
property reducing loss time injuries.
Education: ITT Technical Institute, Arlington, Texas 1983-1985
Associate of Applied Science in Electronic Engineering
Graduated August 1985
Tarrant County Junior College, Hurst, Texas
Completed courses in:
Business, Business Management, Business & Professional Speech