Administrative Assistant Sales

Administrative Assistant

Campus Store Associate

Parap rofessional

Team Lead

Experience Supervisor

Technician Assistant

Visual Aid Electronics, West Palm Beach, F L

J anua ry 2014-Cur rent

D avid Ha r rell

3525 Village Blvd Unit 305 West Palm Beach FL 321-***-**** – David_Har *******@*****.***

Setting up and installing technical equipment for meetings and conferences.

Scheduling and executing the set up and breakdown of convention events.

Ensuring client needs are met with technical equipment and billing to solidify relationship and return business.

AT &T Mobili ty/Convergys Corp., Heathrow, FL

August 2011 –September 2013

• Supervised teams of 15-18 agents; focused on coaching and developing skills to meet and exceed client

needs.

• Reviewed and evaluated agent performance in order to recognize strengths and identify opportunities for

i mprovement.

• Managed agent timecard edits and payroll approvals; including schedules, vacation, FM LA and other leave

scheduling.

• Participated in client conferences to identify opportunities for process improvements.

• Trained team members th rough strategies such as Team Huddles, Continuing Education (CE) and LSO

Course Completions. Track and report on team completion percentages.

• Prepared monthly business reviews outlining team performances to senior managers and directors.

Rehabilitation Center for Children and Adults, West Palm Beach, FL

October 2010 – June 2011

Involved in assist ing with the learning environment at the pre-school.

Pr im ar ily assisted in care with the student Brenton Hallenbeck.

Palm Beach At lant ic University, West Palm Beach, FL

July 2010 – May 2011

Textbook and school memorabilia sales specialist.

Proficient use of computer inventory programs.

Cash handling dut ies.

Palm Beach At lant ic University, West Palm Beach, FL

September 2009 – July 2010

Worked in the offices of Teaching Excellence and Online Learning.

Education

Bachelor of Arts in Social M in istry

Used mult iple office related computer programs.

Palm Beach Atlantic University, West Palm Beach, FL

August 2007-May 2011

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