Business Analyst

Habeeb Balogun

*** **** ********* **, ********** TX 75067

Tel:469-***-**** Email: **************@*****.***.

Summary

Data driven, business savvy, detailed orientated individual with a proven track record of superior problem

solving skills. Strategic thinker recognized for team leadership, relationship building and inter-personal

skills.

Skills & Certifications

Proficient in SAP/Hyperion, MS Word, Excel, Visio, Project and Power Point, ERP

SQL, SAS, SPSS, OLAP, ETL, Data Analysis, Data mining, Data management, People soft

Oracle Certified Professional and NSO, share-point specialist.

Education

Masters of Business Administration, (MBA) August 2012

Texas Woman’s University

University of Lagos, (B.Sc.) September 2002

EXPERIENCE

Bank of America August 2012 to February 2014

Business Analyst

• Worked with the project team members on all phases of initiatives. Works on portions of projects as directed,

Tracked and document process and meeting engagement, Process/project movement, control and technology

necessities.

• Supported projects relating to change initiatives impacting multiple businesses unites, product lines, or

business processes.

• Provided advanced analytical support for change initiatives.

• Responsible for significant contributions to the design, development and completion of project deliverables.

• Manage data and provide analytics support to measure performance and customer ethics

• Using analytical tools to model and measure borrowers behavior including the effectiveness of programs to

improve frequency changed

• Scoping out and executing projects that transform strategic business units

• Using analytical methods to model out and measure target borrower’s activities to design matric evaluations.

• Performed statistical analysis on data to evaluate and isolate the critical factors influencing trends and

relationships of variable drive to improve positive result

• Analyzed and lead growth and process improvement projects across business work flow

• Develop queries and analyses reports from financial management applications for operations and management

business unit

Core-Logic January 2011 - July 2012

Data Analyst

Worked with very detailed information, doing QA/Auditing of client information as it’s migrated into

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egoistic system using Excel and SQL database.

Managed the exception files; implement hosted document management solutions configured to client

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needs.

Identified and managed the resolution of data quality issues including integrity, accuracy, consistency and

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completeness in an efficient and timely manner, for data used internally and for client use

Increased customer satisfaction by troubleshooting problems and modifying the online reservation

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process.

Ensured deliverables met quality standards and company expectations through the effective

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management of migration and timelines. Resolves product or services to management by clarifying the

customer’s complaint, determine the cause of problem and selecting and explaining the best solution to

solve the problem expediting correction or adjustment and following up to ensure resolution.

Patriot Bank Mortgage November 2008 to December 2010

Jr. Mortgage Underwriter

Reviewed and appraised loans, working within mandatory underwriting guidelines such FNMA, FMLMC,

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Private Mortgage Loans

Served as a mediator to communicate with partnering loan officer, management, senior underwriters and

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borrower(s) as required to ensure all parties are aware of loan status and any outstanding requirements while

following the standards for underwriting procedures

Partnered with other Sr. Underwriters to make sure all procedures are observed for mortgage loan funding

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• Assume a leadership role which drives the consolidation and delivery of all reporting decks

• Prepare business plan, monthly/ quarterly forecasts, and monthly review packages and decks. Provide

appropriate analytics and metrics while ensuring complete integrity and timeliness in reporting this

information.

• Conduct ad hoc research as directed and present to management findings and/or recommendations on

department’s performance reports

• Performance management metrics reporting to ensure departmental goals are being met

Telvista International April 2004 to Nov. 2007

Customer Service Representative

Inbound/outbound call center expert, selling product features and benefits

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Marketing and Sales closing, negotiating sales and service with customers

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Reports & Documentation while providing world class Customer Service

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Solved customer concerns to while up selling/Sales Support

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Customer Order Fulfillment and Technical/User Support

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Real House Communications October 1999 to March 2003

Marketing Executive/ Asst. Marketing Manager

To establish and gain prospects, manage relationship with existing customers

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Liaise with media partners to services clientele

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Responsible for execution of marketing strategies and to recover outstanding debts

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