Clerk

Lenny Santiago 404-***-****, 404-***-****

*** ******** ** ** #***, Atlanta GA 30318 *********@*****.***

Profile

Versatile and reliable professional with an information technology background and degree, offering over ten

years of experience as a data processor, analyst, administrator, business and technical support specialist.

Summary of Qualifications

Administrative and Clerical

• Performs fast and accurate typing when entering data. Data Entry 10-Key score of 8.5K.

• Composed professional correspondence for external and inter-office use.

• Processed high volumes of trouble tickets, spreadsheets, and queries.

• Generated and retrieved ad-hoc and daily reports.

• Provided assistance and created documentation for trouble-shooting and support.

Technical and Analytical

• Programmed proprietary software used for insurance rating, billing and customer support.

• Written queries in SQL and batch commands in UNIX and MS-DOS.

• Monitored end-of-day and end-of-month batch jobs. Ran shell scripts. Performed system administration.

• Researched and updated data flowcharts and data mapping in relational databases.

• Advanced user of Windows NT/XP, Microsoft Office 2010: Word, Excel, and Access.

• Interfacing with web based and mainframe systems such as VANTAGE. Connecting remotely using VPN

and security key.

• Performed manual and automated unit and regression testing of modules and upgrades.

Interpersonal

• Worked as a lead analyst and administrator on multiple full-time positions.

• Stepped up as an interim supervisor when current supervisor took a leave of absence.

• Mentored new hires and provided training and technical support to team members.

• Returned all calls to customers, clients, and vendors in a timely manner.

• Always available to volunteer for extra assignments i.e. On-call, work overtime, or test system upgrades.

Education

A.S. Computer Science, Midlands Technical College (Columbia, SC) August 1995 – May 1998

August 1999 – Jan 2000, GA State University (Atlanta, GA)

Additional Curriculum

Work History

Personal Assistant, Keitric Starks of Keistrokes, LLC, 10 Northside Dr, Atlanta GA

Jan 2012 – Current

Structured Settlements Administrator, MetLife, 2300 Lakeview Pkwy, Alpharetta GA

Sep 2006 – Feb 2013

Administrative Contractor, Adecco NA, 6600 Peachtree Dunwoody Rd, Atlanta GA

Dec 2005 – Sep 2006

Help Desk Tier 1 Support, Hire Dynamics,3755 Marconi Dr Ste 104, Alpharetta GA

Aug 2005 – Oct 2005

WMS Software Specialist, KNAPP Software, 277 Southfield Pkwy, Forest Park GA

Jan 2005 – Jun 2005

Data Entry Operator, AppleOne,6309 Roswell Rd Ste 2-C, Atlanta GA

Feb 2004 – Dec 2004

Business Analyst II & Supervisor, T-Mobile Inc., One Concourse Pkwy, Atlanta GA

Apr 2001 – Oct 2003

Software Engineer I, Sema Group Telecom, Six Concourse Pkwy Atlanta GA

Sep 1998 – Feb 2001

Programmer & Analyst I, Inspire Insurance Solutions, Columbia SC

Sep 1997 – Aug 1998

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