High School Customer Service

Eric M Hughes

**** ********* ******* *** *********, MD 21216

Home: 410-***-**** / Cell: 410-***-****

************@****.***

Targeting Entry-Level Positions

QUALIFICATI University of Baltimore graduate with an academic background in

ONS Business Administration combined with excellent administrative experience.

Consistently recognized for technical troubleshooting skills used to

rapidly and cost-effectively resolve challenging technical issues.

Proficient in office administration, customer service and organization

while demonstrating management and communication skills.

UNIVERSITY OF BALTIMORE – Baltimore, MD

EDUCATION

(August 2010 – December 2013)

Degree Obtained 12/13

B.A. Degree in Interdisciplinary Studies Program (GPA: 3.5)

College Studies:

• IDIS 300 Management Information Systems

• IDIS 302 Ethical Issues in Business and Society

• MGMT 301 Management and Organization Behavior

• MGMT 302 Global Business Environment

• MGMT 315 Human Resource Management

• MKTG 301 Marketing Management

BALTIMORE CITY COMMUNITY COLLEGE– Baltimore, MD

(August 2005 - December 2009)

College Coursework Completed (Transfer Credits to UB)

Computer Information Systems (GPA: 3.5)

College Studies:

BCA 104 Intro to Operation Systems Window Dos

• BCA 136 Database Management Systems

• BCA 155 Word Processing 1 for Business Applications

• BCA 245 Introduction with Multi Media Presentations

• BCA 250 Internet Applications for Business

• BCA 252 Introduction to JavaScript

• BCA 260 Intro to Web Page Design

• BCA 270 Introduction to Help Desk Support

• BUAD 112 Computers for Business Management

• CIS 105 Intro to UNIX: The Operation Systems

• CIS 109 Principles of Computer Information Systems

• CIS 116 Structured Design

• CIS 118 Programming with Visual Basics

• CIS 119 Advanced Visual Basic Programming

• CIS 201 System Analysis

• CIS 228 Object C++ Programing Business Applications

• CIS 241 Database Programming

• ECO 201 American Economics 1: Macroeconomics

• MGMT 170 Small Business Management

• SP 101 Fun. Of Speech Communication

• Tel 100 Introduction to Telecommunications

• TEL 140 PC Local Area Networks

EDMONDSON WESTSIDE SENIOR HIGH SCHOOL– Baltimore, MD

(September 2001 - June 2005)

Diploma obtained 06/05

High School Diploma

Computer Programming (GPA: 3.0)

Course Studies:

• Advanced Computer Programming

• Business Communication Technology Education

• Computer Programming

• Computer Programming Applications

• Entrepreneurship

• Intro to Word Processing 1

• Technology Education

• COBOL

University of Maryland School of Nursing (June 2005 August 2005)

Clerk: Provided customer services and support associated with customers’ inquiries and

EXPERIENC

concerns. Managed and organized documents while sorting them onto filing cabinets.

E

Responded to phone calls and annotated any messages for employees who are unavailable.

National Aquarium in Baltimore (July 2004 July 2004)

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Recreation Aide: Assisted camp counselors by providing aid to younger students. Provided

and volunteered for extra curricular activities across the facility. Prepared and serve luncheons

to students.

TECHNOLO SYSTEMS: WINDOWS 95/98/2000/XP/VISTA/7 AND MAC

GY LANGUAGES: VISUAL BASIC, HTML, XHTML, C++, JAVASCRIPT

SUMMA DATABASES: ORACLE AND MICROSOFT ACCESS

RY SOFTWARE FOR CLERICAL, PERSONAL, AND FROM SCHOOL: MICROSOFT

OFFICE 2003, 2007, 2010, 2013, MICROSOFT VISUAL STUDIOS

Software for Photography and Ads: Adobe Photoshop Elements 12

Selected Contributions:

BUSINESS

Handled day to day data entry and technical support for other working peers.

ADMINIS •

TRATIO Business letter writing and PowerPoint Presentations.

•

N

Developed logos and Business format Design Letters.

•

EXPERIE

Set up Business meetings and luncheons.

•

NCE

Front desk support for students or staff for questions.

•

Telephone Operator sending a person to the right department or advisor in charge of nursing

•

program.

Honor, Merit, and Excellence Roll at Edmondson Westside High School.

AWARDS,

CERTIFI

CATES, &

VOLUNT Henry Hall Program at the National Aquarium in Baltimore for excel

EERING excellence in science and engineering, the committee awards for the following:

• Sea Turtle Watch

• Inner Harbor Sail and Study

• Kayak Trip

• Canoe Rig

• Kayak Trip on Piscataway Creek Session II

• Certificate of Completion “A Week on the Bay Summer

Camp(Volunteer Camp Counselor)

The National Foundation for Teaching Entrepreneurship(NFTE) as a

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NFTE STAR at the NFTE-Baltimore Citywide Business Plan

Competition.

The City Council of Baltimore Resolution for receiving:

• Henry Hall 2003 Award

By: Sheila Dixon and Council Woman Helen L. Holton

The City Council of Baltimore Resolution for receiving:

• Scholarship from the Evergreen Protective Association Inc.

By: Sheila Dixon and Council Member Agnes Welch

Baltimore City Community College Student Honors:

• Distinguished Scholar on 1/2/08

• Meritorious Scholar on 5/22/08

Assist taken care of my elderly neighbor from

January 2003- July 2,2013 while attending high school

and college. This volunteering ended due to her death on

July 2, 2013 at the age of 95.

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