Manager Quality

Location:

Posted:

April 23, 2014

Lawrence Mallia

H ome: 734-***-**** - Cell: 734-***-**** : *******.******@*****.***

Summary

Over sixteen years experience as a Quality Manager for Ford Motor Company in two different plants. Achieved 8

J.D. Power First Place awards in their ÏQS" survey and 4 second place. Thirty one years in Manufacturing.

Highlights

Quality Operating Systems Computer skills

B udget Control E xcel

Safety Procedures Outlook

Productivity Improvements

Efficiency Improvements

Managing Systems

Accomplishments

Met operating budget 8 years in a row.

I mproved efficiency in Quality Department each year by 10%.

Over achieved safety targets 3 years running.

Warranty improvement year over year in "repairs / 1000" and "cost / unit".

Achieved Consumers reports "recommended buy "several years in a row for all models.

Received several J.D. Power awards under my leadership.

Improved "things gone wrong" year over year.

Improved customer satisfaction year over year with multiple products.

Experience

Quality Manager

N ovember 2005

Ford - Flat Rock, M I

Quality Associate

N ovember 2002 t o October 2005

Ford - Wayne, M I

Quality Manager

January 1994 t o October 2002

Ford - Wayne, M I

Incoming Quality Manager

January 1990 t o January 1994

Ford - Wayne, M I

Final Area Superintendent

M ay 1989 t o January 1990

Ford - Wayne, M I

Education

MBA : Master of Business Administration, 1 991

Lawrence Technical University - S outhfield, M I, USA