Customer Service Sales
Resume:
Kamaldeep Singh Sandhu
Given Name: Kam
** ******* ***** ********, ******* L6R 2V1 Phone: 905-***-**** Cell: 647-***-****
Email: *********@*******.***
Education
• 2011 – York University with B.A Social Science
• 2004 – 2005 1 year at Humber College for Mechanical Technician
• 2004 –Graduated from North Park Secondary School in Brampton, Ontario
Transferable Skills
• Over 7 years experience in Customer Service
• Over 9 years Sales experience
• Over 10 years of team work experience
• Excel, Word, Power point, Outlook, PC Miler, Load Link, DAT, Getloaded, Internet
Truckstop, Virtual Dispatch, Rate Soft, Decision X, Saferweb
• Customs clearance at borders
• On Call After hours
• Health and Joint Safety Committee
Management Skills
Initiating live training sessions on road shows for future prospects.
•
Successfully managed regional
•
Worked closely with customer service, marketing, and accounting to resolve customer
•
issues.
Analytical Skills
Identify key opportunities within the organizations and providing strategic tactics and
•
solutions to achieve greater success of products which were not up to par.
Analyse the current markets trends to see when a good time frame will be to attack sales.
•
Communication Skills
Communicating effectively with all levels of management, clients, staff and outside
•
vendors
Building and Maintaining customer relationships with key clients and other industry
•
partners to increase sales.
Sales Skills
Cold calling prospects from various sources such as government sites.
•
Farming accounts
•
Retaining accounts
•
Exceeding sales quota every quarter
•
Visiting customer locations for live demos with 75% closing rate.
•
Closing rate of 80% with online demos of products.
•
Having the highest outbound call time and ratio.
•
Prospected new clients at trade shows.
•
High turn outs of personal prospects for road shows due to good relationship building.
•
Closed sales to diverse groups.
•
Called previous customers and signed them up again.
•
Up sold existing customers.
•
Trained new sales reps on how to hunt for leads and achieve their goals.
•
Consistently a front runner for inside sales competitions.
•
Professional Experience
July 2010 – Feb 2014 Transcore Link Logistics
Western Canada Account Manager
Start as Customer Service Rep then promoted to Western Sales Account Manager
•
Technical trouble shooting with dispatch, Tracking, Operations, and Load link program
•
Up sell existing customers to higher packages
•
Farming accounts
•
Retaining accounts
•
Cold calling to bring on new customers and introduce them to our programs and products
•
Flying out to trade shows in Western Canada
•
June 2008 – July 2009 Kelron distribution Systems Inc
Logistics Coordinator
Locating trucks 53Vans, Flatbeds, and Reefers within Canada or US and negotiating best
•
possible rate for the load
Dispatch loads to the carrier and trace from ship point to final destination
•
Provide rates to the customer on new shipments lanes moving within North America
•
On call after hours and trouble shoot any problems with customs or the customers
•
Was the member of the Health and Joint Safety Committee
•
Aug 2006 – May 2008 Castle Transport & Logistics Inc
Sales Rep and Dispatcher
Dispatch drivers from all location in North America with freight
•
Book freight and provide excellent customer service to our customers
•
Do sales runs to attract more business for the company
•
Trouble shoot any problems whether with employees, customers, customs at border, or
•
any outstanding accounts
Creating a good team work environment.
•
Jun 2005 – June 2006 Peace Trucking Inc
Dispatcher
Dispatch drivers from all locations in North America with freight
•
Book freight answer calls and to provide excellent customer service and be able to work
•
in a team setting
Trouble shoot any problems that may occur regarding any shipment issues at shipper,
•
receiver, or at the border.
References will be available upon request.
•
Contact this candidate