Management Software

Robert Bryant

*** ******* ******, ***** *****, Illinois 60177

Phone: 224-***-**** E-Mail: ************@******.***

Summary Of Qualifications

Technical experience in systems administration/desktop systems support and management

Hands-on experience with hardware components and software applications

Ability to exercise flexibility, initiative, good judgment, and discretion

Certifications

CompTia A+

Microsoft Certified Technology Associate (MTA -349)

Microsoft Certified Technology Associate (MTA-367)

Microsoft Certified Technology Specialist (MCTS)

Professional Training

Computer Systems Institute Diploma: Networking Career Program 05/2013

Experience

BP Global Warrenville, IL 09/2013-Present

Provide Level II technical support and resolve escalated customer problems

Advanced troubleshooting of POS and Back office hardware, software, networking, credit card

processing, accounting data journey and variance issues

Provide software and hardware support for proprietary systems on Windows 95, MSDOS,

Windows 2000, Windows XP, Support for LAN and IP based systems

Elgiloy Specialty Metals Elgin, IL 09/2011-09/2013

Monitored equipment operation, gauges, and panel lights in order to detect deviations from

standards

Responsible for well over $10,000 worth of product every month

Designed and implemented various troubleshooting techniques while exercising company

policies as well as OSHA regulations

Conferred with supervisors and other operators in order to re port and resolve production

problems

Walgreens Co. Huntley, IL 05/2010-09/2011

Head Photo Specialist responsible for the management of the photo center

Managed a high-volume workload within a deadline-driven environment

Ensured customers were satisfied with their experience at our store, from initial greeting

through product completion

Skills

Administer and troubleshoot DNS and DNS clients; implement local security policies; create

local users and group accounts; manage user accounts and groups

Install, configure, and troubleshoot multi-function printers and mass storage devices

Install and troubleshoot PC components and Windows 2000- Windows 7 installations

Document all peripherals and network issues; backup and restore files; recover data and

deleted files

Contact this candidate