Customer Service Manager
Resume:
Patricia Archie-Bass
*** **** ***** ****** ******, MS 39046 601-***-****
********@***.***
Objective
To obtain a professional position offering promotional opportunities based upon job performance and proficiency.
Employment
Faurecia Automotive
Materials Planner, July 2012-January 2014
Supply Chain Management
• Responsible for maintaining accurate plant inventory and offsite warehouse inventory on production parts for production of car, truck, van and bus lines
• Provided daily cycle counts on scheduled cycle count matrix
• Analyzed and processed cycle documents to maintain accurate inventory for production parts
• Established and maintain a great working relationship with supplier contacts
• Responsible for arranging expedites of production material when needed
• Responsible for responding and reacting to inventory shortages reported by material handlers as well as dock and receiving staff
• Responsible for responding and reacting to calls from production floor to ensure no gaps in production
• Responsible for accurately determining the exact timing on a change from old level parts to new level parts with DCC (Design change coordinator) analyst
• Provided inventory control input when needed on numerous conference calls for all manufacturing and design changes
• Responsible for sending forecasts/releases to supplier base
• Screen/interview potential candidates for specific job functions within PC&L (production control and logistics) department
• Trained new hire employees on specific job functions within PC&L department
• Assisted department manager on implementing improvement ideas for PC&L department and plant
• Assisted HR department with candidate selection process in matching skill sets with job functions
CalsonicKansei Mississippi
Production Planner II, March 2011-July 2012
Supply Chain Management
• Responsible for maintaining accurate inventory on production parts for production of car, truck, van and bus lines
• Analyzed and processed cycle documents to maintain accurate inventory for production parts
• Established and maintained great working relationships with supplier contacts
• Responsible for contacting Nissan Logistics team to arrange expediting of production material when needed
• Analyze and keep accurate inventory between Calsonic Manufacturing Plant and Nissan Offsite warehouse
• Responsible for responding to calls from production floor and able to react to the production supervisor’s request
• Responsible for accurately determining the exact timing on a change from old level parts to new level as well as model year changes with DCC (Design change coordinator) analyst
• Provided inventory control input when needed on numerous conference calls for all manufacturing and design changes
• Trained new-hire analysts/planners on specific inventory control processes
Yates Services/Nissan North America
Inventory Control Analyst, May 2007-March 2011
Supply Chain Management
• Responsible for maintaining accurate inventory on an average of 1000 production parts with 70 suppliers to continue production on car, truck and van lines
• Analyzed and processed cycle documents to maintain accurate inventory for 1000 production parts
• Established and maintained a great working relationship between 70 supplier contacts
• Responsible for contacting Nissan Logistics team to arrange expediting of production material when needed
• Analyzed and kept accurate inventory between Nissan Manufacturing Plant and Nissan Offsite warehouse
• Responsible for responding to calls from production floor and able to react to the area manager’s request
• Responsible for accurately determining the exact timing on a change from old level parts to new model parts with DCC analyst
• Provided inventory control analyst input when needed on numerous conference calls and V-fast meetings
• Trained new-hire analysts on specific inventory control processes
Conseco Finance/Green Tree Servicing, LLC
Inventory Control Manager (promotion) April 2004-March 2007
• Established and maintained relationships with dealers for selling wholesale units and compiled a listing of units for wholesale bidders
• Assigned repossessed mobile homes to dealer base in North MS, TN, & AL region for re-sale
• Visited dealers in North MS, TN and AL regions to inspect repair work that had been completed on repossessed mobile homes
• Traveled to North MS, TN and AL regions to obtain and assess repair estimates on repossessed and abandoned land/home units
• Set selling prices on units to be re-sold by repair estimates submitted by dealers as well as NADA value
• Maintained great working relationship with dealers in North MS, TN, & AL region
• Interviewed potential candidates for inventory control assistant and management positions
Conseco Finance/Green Tree Servicing, LLC
Inventory Control Assistant, April 2001-April 2004
• Requested correspondences to be sent to customers informing that repossessed mobile home account could be redeemed before being re-sold
• Obtained delinquent tax receipts from counties where mobile home was registered and calculated NADA value
• Processed bills from vendors on specific job performances in repossessing mobile homes
• Maintained an accurate log of repossessed accounts that were eligible for re-sale
• Processed specific legal documents (bill of sales, affidavits, and title transfers) for re-selling of mobile homes
• Filed insurance claims and police reports on damaged homes and stolen appliances that were financed with the initial purchase of the mobile homes
• Handled incoming customer service calls regarding purchases, land owner disputes, and legal issues
• Trained new-hire associates and mangers in the inventory control department on specific job functions
• Requested title documents and status updates on repossessed accounts for re-sale of mobile homes from titling department in Arizona
• Maintained great working relationships with tax collector contacts in MS, AL, TN & LA
Allstate Insurance Company
Senior Data Collector, September 2000-December 2000
● Processed ten lines of insurance using Illinois guidelines through Cyber-Life and Image and Workflow on AS/400 systems according to underwriting procedures and guidelines (Certified in Mississippi Cyber-Life)
Policy Processing Associate, Level II, February 1998-September 2000
• Processed policies at agent’s requests for customers providing coverage and discounts as requested and cancelled policies at Underwriter’s request and transferred insured from one state to another
• Issued multiple record policies (all using AS/400 systems)
CheckCare Systems
Collections Supervisor/Data Entry Clerk, January 1998
• Supervised the collection specialists in obtaining bank-draft authorizations from the customers and retrieved files for collection specialists when needed to update accounts
• Assisted customers with payments and updated records of payments on a daily basis
Collection Specialist, April 1997-December 1997
• Called customers to verify date of payment and also assisted with incoming customer service calls
• Responsible for inquires about payment debts and arranged for future payments
• Updated files on PC daily using AS/400 systems
National Auto Supply
Administrative Assistant/Inventory Control Team Member, June 1995-April 1997
• Organized deposit slips daily, located and collected monies on returned checks and foot trial balance from actual receipts
• Responsible for inventory control for entire store and maintained accurate records of daily cash flows
• Updated files on PC daily using AS/400 systems
• Serviced customers regarding purchases and approximately 125 customer service calls made to different warehouses daily to verify receipt of shipments
• Member of inventory control team that traveled to thirteen (13) store and warehouse locations to provide accurate inventory counts
EDUCATION
Mississippi Valley State University
Business Administration 1989-1994
Canton High School
Diploma 1989
SKILLS
Proficient in CICS operations systems
Proficient in SAP operations system
AS/400 & Main Frame Operations
PC skills (proficient in Microsoft Office Programs)
Knowledgeable of PLEX data base operations systems
Customer service facilitator
Typing skills (65 WPM)
Notary Public (Madison County, MS since 2003)
*References Provided Upon Request*
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