Customer Service Representative

Dania Khalife

**** ****** **.

W indsor, ON N*W3M4

519-***-****

********@********.**

Dania Khalife

•

SKIL LS & Demonstrated professional t raits and qualities including Customer

A BI L IT IE Service, ini tiative, leadership, teamwork, and integrity

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• Excellent verbal and writ ten communication skills along with

organizational and interpersonal skills

• Computer skills: Knowledge of M icrosoft Word, PowerPoint, Excel,,

and Access

E XPERIENCE Coach Factory November

2012 - Present

Sales Associate, Windsor, ON

• Assist customers with returns, purchasing and service

• Answer telephone inquiries from customers regarding the

s tatus of units and other service issues

• Assist with new employee t raining including store policies, services

• Greeted dozens of customers daily at the front door and offering

assistance.

• Counted money, gives change and issues receipt for funds received.

Tim Hortons June 2012

– October 2012 Team Member, Windsor, ON

• Take orders, serve coffee, worked with t ill, deliver orders to

customers promptly

• Help in maintaining store up, dealt with customer on a one-

on-one basis

BMO Bank Of Montreal Sep. 2011 –

J anuary 2012

Co-op Student, Windsor, ON

• Assisted the CSR (customer service representative)

• Handle t ransactions and answered customer questions

Sun Life Financial Sep. 2010-

J anuary 2011

Co-op Student, Windsor, ON

• Greet visitors and callers, handle their inqui ries, and direct them to

t he appropriate persons according to their needs

• Attended conferences and meetings

Windsor Women Working Summer

2009,2010

with I mmigrant Women

A dministrative Assistant, Windsor, ON

• Answer telephones and give information to callers, take

messages, or t ransfer calls to appropriate individuals

• Operate office equipment such as fax machines, copiers, and

p hone systems, and use computers for spreadsheet, word

p rocessing, database management, and other applications

Bachelor of Commerce (Honours) 2012 –

E DUCATION

P resent

Business Administration

Odette School of Business, University of Windsor, Windsor, ON

COMMUN I H eron Ter race: Oct. 2011 –

Sep. 2013

TY

• Assist with events and activities

I NVOLVE

• Keep Residents Company

MNT

C IBC walk for the Cure: October

2011

• Assisted at the breakfast table and supported the runners

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I mam Hussain Foundation: March 2009-

A ugust 2011

• Office Assistant, helped with Arabic school organization

REFERENCE AVAI LABLE UPON REQUEST

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