Technical Support Active Directory
Resume:
Joan S. Napoles
**** *. ********, *******, ** ***47
*******************@*****.***
www.linkedin.com/in/joannapoles
Objective
To seek a position where I can expand my technical knowledge and effectively utilize my communication skills, customer
services skills, and educational experience.
Professional Experience
Smithbuckin Help Desk Support Technician Chicago,IL September 2013 Present
● Use Active Directory to help users access files
● Manage laptop upgrades
● Provide technical support over the phone,via email, and onsite
● New hire Set up
● Video Conference Set up
● Image desktops and laptops
● Update inventory system
Google Client Support Technician Intern Chicago, IL February 2013 July 2013
● Provide clients one on one technical support
● Maintained loaner devices as well as image them every 30 days
● Take ownership on providing high quality service / accurately and efficiently provided high quality service
● Explain clients the root cause of their technical issues
● Created website to help future IT interns at Google
Independent Consultant Chicago, IL September 2012 Present
● Fixed hard drive failure
● Recover data from non working system
● Troubleshoot software malfunction
● Install and update antivirus programs
Skills
Leadership Mobile Devices: Android and Iphone
Microsoft Office Suite Desktop Troubleshooting: Windows (XP,7,8), Mac (10.8.3), Chrome OS
Data Entry Bilingual: Spanish and English
Active Directory
Education
Harold Washington College
● GPA 3.00
● Expected Graduation May 2015
● Computer Information System Certificate
Year Up Chicago, IL July 2013
Year Up is a not for profit organization that helps young adults between the age of 18 24 achieve successful careers in IT
● College level course include information technology, business communication, and professional skills. Earning a
Computer Information Systems Certificate through Harold Washington College
Accomplishments at Year Up
● Translate Year Up flyers to Spanish
● Participate in CanTV talking about my life at Year Up in Spanish
● Leadership Award
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