Customer Service Sales

Home Address: * ****** ******, ******* *******, ON, L9N 1H4

School Address: 69-302 College Avenue West, Guelph, ON, N1G 4T6

Mobile Phone: 905-***-****

Email: ****@********.**

Jasmine Ceh

Objective

My current objective is to obtain a position that enhances my knowledge of community event

planning and city development. As a University of Guelph student, I will use the knowledge and

skills that I have gained throughout my program, while using my independent initiative to

enhance team productivity in the work environment. My overall career ambition is to fulfill an

event coordinator or planning position within a municipality, enhancing a positive structure and

cohesive atmosphere for the surrounding community.

Education

Fourth Year University of Guelph Student

Guelph, ON

BAH Criminal Justice and Public Policy Major

BAH Sociology Major

Deans list

2010 Graduate of Dr. John M. Denison Secondary School

Newmarket, ON

Honour roll student

Qualifications & Skills

Quantitative research methods – analyzing data through SPSS Statistics Programming by

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running ANOVA tests and cross tabulations

Qualitative research methods – conducting and analyzing data through grounded theory,

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field observations, etc., while using NVivo Software to code data and run queries

Proficient in using Microsoft Office and Excel

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CPR A Certified

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Smart Serve Certified

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Able to efficiently work as a member of a team and individually

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Self-reliant, capable of obtaining information and direction to work independently

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Able to work in a fast paced environment under pressure

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Efficient at prioritizing tasks and managing time appropriately

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Able to provide proper and polite customer service under various circumstances

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Employment Experience

Employer: Beacon Hall Golf Club: April 2013 – April 2014

Position: Dining Room Server

Duties Include: Setting dining room tables, preparing the bar and servery, greeting and serving

members, taking and placing orders, bartending and wine service, and cleaning tables

• Developed skills in different manners, such as corporate fundraisers and tournaments,

anniversaries, galas pertaining strictly to the members, cooking classes, dining room, etc.

o Allowed me to oversee the coordination of different levels of events

Employer: American Eagle Outfitters: August 2012 – May 2013

Position: Sales Associate & Cashier

Duties Include: Maintaining sales floor and fitting rooms, engaging with and assisting customers,

producing sales, and completing cash duties

Employer: Good Life Fitness: August 2010 – May 2012

Position: Customer Service Representative (Front Desk & Reception)

Duties Included: Answering phones, cleaning and maintaining the club, providing customer

service, hitting sales goals for pro shop and tanning revenue, and preparing tanning beds

• Allowed me to interact with different individuals, which led me to see diverse

personalities

Position: Membership Coordinator (Membership Sales)

Duties Included: Outreach, lead generation, calling prospects, conducting tours for prospects,

and hitting sales goals

• Improved my problem solving skills in order to meet sales deadlines

Position: Jump Associate (Daycare)

Duties Included: Entertaining and taking care of children ages six weeks to twelve years

Employer: Loblaw's Superstore: January 2009 - January 2011

Position: Health & Baby Department Sales Associate

Duties Included: Stocking shelves, facing and returning products, checking expiry dates, and

providing service to customers

• Encouraged individual initiative, as well as teamwork

Employer: Aurora Legion: July 2006 – September 2011

Position: Dining Room Server

Duties Included: Setting up tables, preparing and serving three course meals, clearing tables, and

cleaning dishes and kitchen at the end of the evening

• Allowed me to see behind the scenes of events, as well as the front of the house, as the

venue that held the events was small in size

Position: Summer Waitress

Duties Include: Setting up tables, taking orders, serving food, and cleaning up dining room

Employer: Swiss Chalet: April 2006 - September 2006

Position: Busser

Duties Included: Clearing & cleaning tables, restocking condiments, and sorting cutlery

Extra Curricular Activities

University

• A member of the 2013 V-day events campaign, including a documentary of the event on

our campus, created by myself through the footage of students and the V-day committee

http://www.youtube.com/watch?v=Fo54fiI54RQ

• A member of flag football intramurals

High School

• A member of the girls field hockey team for four years

• A grade representative for the student council, with the duty to bring the needs and

concerns of classmates to the attention of the council

• A member of the girls rugby team for two years

• Developed time management skills between school work and team commitment

Community

East Gwillimbury Soccer Club

• Participated as a player for twelve years

• Developed sportsmanship, motivation, and leadership skills

• Engaged as a referee and linesman

Extreme Outlaws Cheerleading Club

• Following cheerleading in elementary school, continued with cheerleading for four years

• Developed a strong sense of dedication and commitment to a team, as well as loyalty and

trust of health and safety within teammates

References

Beacon Hall Golf Club – Amir Nabavi: (416) 817 – 0277

Beacon Hall Golf Club – Christine Stevens: (705) 345 – 2515

Good Life Fitness – Liz Moeni: (905) 751 – 0459

Contact this candidate