Administrative Assistant Executive Staff

***** **** **** *** **: 817-***-****

Roanoke, TX 76262 Cell: 817-***-****

*******@*****.***

Michelle B. Johnson

Summary of Qualifications

Flexible, quick learner who adapts easily to new situations and enjoys a

challenge. Self-motivated professional. Strong organizational and

communication skills. Highly motivated with a strong commitment to

delivering quality service.

Experience

10/1-04/14 Eklund's, Inc/BCE Specialties

Operations Coordinator

. Handle renewal notifications and the bidding process for

all recurring contracted services for corporate and 4

remote office locations.

. Office supply and janitorial supply ordering, stocking,

price comparing, and budgeting

. Handle facility management issues for 5 office

locations.

. Travel arrangements for operations and executive staff

. Maintain and oversee repairs to all office equipment

. Oversee fleet maintenance

. Payroll for union employees

. Uniform requisitions and implementation for Eklund's and

BCE Specialties

. Track License and Bond expirations

. Create reports to audits established procedures.

. Manage certificates of insurance for jobs as well as

warrantee letters.

. Prepare all job install packets

. Daily contact and updates to jobsite general

contractors

. Expense reporting for union employees and executive team

. Participated in planning and organization of employee

and customer appreciation events.

08/07-10/13 Eklund's, Inc.

Human Resources/Accounts Payable

. Handle renewal notifications and the bidding process for

all recurring contracted services for corporate and 4

remote office locations.

. Office supply and janitorial supply ordering, stocking,

price comparing, and budgeting

. Handle facility management issues for 5office locations.

. Travel arrangements for operations and executive staff

. Maintain and oversee repairs to all office equipment

. Oversee fleet maintenance

. Handle corporate insurance and vendor certificates of

insurance

. Work closely with managers during hiring and terminating

process

. Manage Workers Compensation Claims

. Oversee employee benefits: health, dental, life, and

voluntary programs

. Manage company health and wellness program

. Payroll entry for union employees

. Process accounts payable

. Maintain new vendor set up and documentation

. Inventory reconciliation

. Expense reporting for operations and executive staff

. Warranty/Maintenance Manual preparation for specific

jobs

. Assist with company social events

03/05-03/07 Huckabee Dental

Hygiene Coordinator

. Greeted patients

. Scheduled all hygiene appointments for 4 hygienist

. Coordinated hygiene appointments accordingly with 3

doctor's schedules

. Screened potential new patients so needs were met

. Answered multi telephone lines

. Maintained patient database and worked closely with

outside database management firm

. Responsible for consistent patient correspondence

. Verified insurance coverage and patient eligibility

. Assisted in ordering hygiene supplies

. Composed newsletter broadcasts to active patients

. Hygiene assisted 6+ months and continually as needed

09/01-08/04 Travelocity

Executive Assistant, Operations: Sales & Customer Care

. Served as senior support to the Senior Vice President,

three General Managers, directors, managers,

supervisors, and administrative support staff for an

internet travel company.

. Prepared and maintained departmental information,

including expense reports, daily calendars, vacation,

and invoice payments.

. Scheduled and maintained calendars of appointments,

meetings, and travel itineraries.

. Scheduled and facilitated off-site meetings and team-

building events both local to DFW and domestic

locations.

. Designed and managed an employee recognition program in

three call centers throughout the US for 1100+ employees

with 3 staff support employees; 3-year member of

National Association of Employee Recognition

. Maintained an on-site supply of company branded items

for vendors and clients.

. Conducted Focus Groups in call centers to ensure

employee satisfaction

. Conducted meetings with outside vendors for company

branded items for off-site meetings and team-building

events.

. Facilitated two major physical location moves for 27

members of the headquarters group

. Prepared monthly communication newsletter to all

employees informing them of changes to the recognition

program as well as providing formal recognition for

individuals achieving milestones within the program.

. Compiled monthly reports for management of status of

program. Reports included inventory levels,

participation, and trends identified

. Participated in company logo rebranding; rebranded

recognition program logo accordingly

04/99-09/01 Travelocity.com

Administrative Assistant, Partner Marketing and Partner

Distribution

. Supported two department directors and 21 employees

. Screened and interviewed job candidates for neighboring

departments

. Prepared and audited expense reports

. Facilitated major physical location move for 23 members

of two departments

. Trained new hire administrative support team members

. Established and maintained excellent working

relationships with customers and employees

. Facilitated department appreciation trips to San

Francisco, CA and Kona, Hawaii

. Organized yearly Partner Conference invitees, lodging,

and entertainment at different locations throughout the

U.S. for 250+ participants.

. Maintained office supply inventory

. Worked monthly budget to purchase company branded items

for

customers and partners with outside vendors.

EDUCATION

Course of Study

University of Southern Mississippi Accounting

Hattiesburg, MS Northeast Louisiana University

Accounting Monroe, LA

SKILLS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Native Sabre

Groupwise

Kronos

GetThere/Virtually There

Dentrix

DemandForce

Smilereminders

QuickBooks

MasterBuilder

Skillpath - The Exceptional Assistant

Skillpath - Management Skills for Secretaries, Administrative Assistants

and Support Staff

Fred Pryor - OSHA Compliance and Workplace Safety

Contact this candidate