Summary
Mr. Florio is an accomplished and versatile technology professional with
over fifteen years of experience in both the public and private sectors.
His range of expertise includes quality assurance, programming and analysis
of software information systems using various delivery methodologies, and
he is well versed in the software development life cycle (SDLC). He is a
detail oriented self-starter with the ability to participate/manage
multiple projects concurrently, develop effective, professional
relationships with both technical and business professionals including
managing day-to-day client relationships, and is able to learn new
technologies quickly while adapting to the client working environment and
standards.
Experience
State of Arizona
Department of Economic Security
Division of Child Support Enforcement, June 1997 - May 2013
Programmer Analyst II . June 2004 - May 2013
Lead Programmer Analyst for the design and implementation of software
enhancements for a statewide automated child support system.
Responsibilities include creating, reviewing, and analyzing system and
program specifications for highly complex applications, working with team
members to resolve production related problems, testing new code and fixes,
and training junior team members. Established and maintained QA
environments, manually tested on-line and batch jobs, performed code review
and executed unit and functional test scripts. Major projects included a
conversion of printed files to user-accessible data sets, leading to the
reduction of paper-waste and promoting network access, modifications and
maintenance of the Hospital Based Paternity System (HPP), including a
large, high profile conversion, and maintaining the OCSE Federal Reporting
process. Additional duties included daily research and troubleshooting
tasks, routinely performing various ad-hoc evaluations as well as
maintaining production standards and cutover activities to the Production
region.
Programmer Analyst I . November 1997 - June 2004
Programmer Analyst for the design and implementation of software
enhancements for a statewide automated child support system. Responsible
for QA of data sets, user interface functionality and process integration.
Worked in conjunction with the user community to gather system
requirements, write detailed specifications for program detail and logic,
code, test and implement project initiatives. Participated in functional,
system and user acceptance testing (UAT) while planning ongoing maintenance
tasks upon implementation.
Programmer Intern . June 1997 - November 1997
Created programs using Natural to run a suite of production reports for a
large, statewide user community. Provided all necessary documentation and
support as needed. Acquired skills in Natural Programming, Job Control
Languages, and interfaces with the ATLAS system in a CICS mainframe
environment. Developed strong programming and project implementation
skills, including the execution of complex work plans, the creation of
organizational and process structures, and demonstration of creative
problem solving.
Wells Fargo
Phoenix, Arizona
Operations Analyst, February 2002 - July 2002
Supported the Mortgage Consulting Division in the servicing and analysis of
consumer loan processing. Worked with mortgage consultants and customers to
analyze applications, interpret policies, review documentation and order
all required verifications. Conducted all follow up activities as well as
provided quality assurance to the process. Identified risk based on credit
risk policy and procedures while ensuring compliance with organizational
standards. Provided analysis of trends, extracted data and prepared
relevant reports according to bank policies, federal and state laws and all
regulations.
The Komando Corporation
Phoenix, Arizona
Programmer Analyst, June 1996 - June 1997
Maintained World Wide Web and America Online Sites for this technical and
Internet consulting company. Promoted to Director of Online Menu
Programming. Managed interns to ensure job tasks were completed in
accordance with the weekly schedule while maintaining programming duties.
Managed a Listserv with over 25,000 Internet users who subscribed to the
company's newsletter.
Education
Arizona State University
Tempe, Arizona
Bachelor of Science (in Business Process Management / Statistical Analysis)
. Computer Information Systems coursework
Key Computer Skills & Languages
. Natural . HTML . Flash . SDLC . TSO/ISPF
. MS C/C++ . Windows OS . Outlook . CICS . JAVA
. MS Office . Mac OS . Perl . Adobe . COBOL
Suite Products
. MS Visual . MS SQL . Stata . JCL . BASIC
Basic Server
Professional Recognition & Certifications
. Certificate in Quality Analysis (Arizona State University, College of
Business)
. Governor's Spirit of Excellence Award (Given for Software Development
Excellence)
. State of Arizona Licensed Realtor