Customer Service High School

Selena Malloy

** ********* *****

Mount Pocono PA, 18344

Phone: 570-***-****

Email: ************@*****.***

Objective:

To secure a challenging position that will offer me the opportunity to use my professional expertise, with

room for advancement.

Experience:

2011-2013 Bank of America

Sr. Customer Service Specialist

● Excellent ability to navigate multiple host screens and ancillary systems

● Ability to interpret customer questions as part of problem resolution

● Ability to understand and navigate the banks organization

● Proved ability to lead

● Excellent problem solving skills and Critical thinking

● Proven ability to influence business partners for proper resolution

2009-2011 Bronx-Lebanon Hospital

Nursing Unit Associate

● Answer phone, direct questions to appropriate parties ensuring excellent customer service

● Performs a variety of clerical duties

● Document and update patient chart

● Use many computer programs (Last word, Eclipses and many more)

● Verify patient insurance information

2006.2007 Residential Communication Network

Technical Support Representative

• Troubleshoot all cable, phone and internet issues

● Use numerous computer programs (Icons, W3, Clarify, and Microsoft)

● Receive payments over the phone

1999-2004 New York Presbyterian Hospital

Intensive Care Technician

● Various clerical duties and data entry

● Assist patients with am care, vital signs, draw routine blood test and obtain specimens

● Perform routine finger sticks

● Maintain and set up patients rooms

● Perform preventive maintenance on all emergency equipment (Defibrillator, Arrest Carts)

● Perform 12 lead Electrocardiograms (E.K.G.) as requested

● Update patients charts and Utilize PC to enter and retrieve patient data

Education:

2013 Renewed Nursing Assistant Certification, currently active expiration 10/31/15

2002 Intensive Care Certification/Patient Care Associate

1998 High School Equivalency Diploma

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