Help Desk Operator

RICHARD A. BEEGLE, JR.

**** ********* ***** 484-***-**** (Home) 610-***-**** (Cell)

Northampton, PA 18067 *************@*****.***

PROFILE

Results oriented IT professional with experience in technical, desktop, help desk, and AS/400 support. Proven

desktop, network, AS400 and RF skills. Expertise in:

Help Desk Support Desktop Support AS/400 Support

Hardware Support Network Support RF Support

TECHNOLOGY SUMMARY

Networking:

LAN/WAN, TCP/IP, DHCP, DNS, Ethernet, Cabling (Cat5E run/install)

Operating Systems:

Windows 8.1,7, XP, 2000, 98, 95, OS/400

Applications:

MS Office Suite 97/2000/2002/2007, Issue Track, Active Directory, SCCM, VNC, PC Anywhere, Client/Access,

Norton Antivirus, Adaware, Spybot, Microsoft Anti-spy ware, Track-It, Monarch Arc/Net, HyperTerminal, XCOM15,

FTP, TSO, Shaffstall, Paradox, UCC7, Omegamon, VM, MVS, Jes2, IEX Total View, Answer Track, Quick Address

Pro

Hardware:

Switches, Hubs, AS/400 hubs, Intermec Wireless access points (using 802.11), Monarch Paxar Label Printers,

Intermec Label Printers (wired and RF), Intermec Trakker Anatares T2425 RF scanners (using 5250 emulation), PSC

Scanners, Laser Printers, Deskjets, Dot Matrix, AS/400 twinax monitors, Metrologic Scanners, Compsee Wedges,

AS/400, HP Jet Direct, Burroughs 1990 system console, Burroughs 9137 sorter, Burroughs and Genicom Impact

Printers, Tape Back-up Devices, 3800 IBM Laser Printers, STC 6100 Laser Printer, and Data Graphix Microfiche

Printer.

PROFESSIONAL EXPERIENCE

EASTERN INDUSTRIES, Center Valley, PA 2006 - Present

PC Technician

Maintain the timely collection of data from plant and offsite office locations while working with other IT staff

members, other departments, and outside vendors and/or contract employees. Provide first-line software support.

Negotiate and maintain data and invoice communication contracts other than cellular for all locations, including

Internet Service Providers.

Analyze, negotiate and propose changes/improvements to voice and data communication systems to implement

change/improvement projects.

Provide enhancements for plant programs through analysis, configuration modifications and/or programming.

Provide education to end-users, management, and IT staff to convey changes/improvements in systems.

PC/Hardware, and Help Desk Support

2001 – 2006

SURE FIT, INC., Allentown, PA

AS400/Network Operations Information Technology

Maintained, supported, and troubleshot all network equipment in warehouse (40-50 users) and call center (70-100

users).

Provided network support by installed/Ran Cat 5E cable in warehouse installing RJ45 ends, or would punch down

in cubicle wall jack. Installed/troubleshot switches, hubs, AS/400 hubs. Troubleshot communication problems.

RICHARD A. BEEGLE, JR. PAGE 2

Did routine maintenance and hardware supports on all equipment on a regular basis. Kept firmware up to date on

Monarch/Paxar label printers.

Configured, installed, and troubleshot all Intermec RF equipment.

Devised inventory numbering system for all locations by device type, and assigned all equipment with a unique ID

to provide VP of IT with accurate fixed asset inventory levels for all AS/400 equipment.

Wrote and maintained documentation for equipment and processes to assist end users having problems with an

application or piece of hardware. Submitted all documentation to knowledge base on company intranet site.

1997 – 2001

Buzzi Unicem USA., Bethlehem, PA

Admin AS/400/Computer Operator/Help Desk

Supported corporate office, four cement plants, and multiply sales office across the country (mostly in the

Midwest).

Scheduled prepared and performed upgrades on OS/400 operating system. Wrote documentation and checklists

providing instructions of what to do checklists before, during and after an upgrade was complete.

Installed and loaded cumulative updates for OS/400 operating system. Increased efficiencies by writing

documentation on update process.

Downloaded and applied individual PTFs for OS/400 operating system every other month.

Wrote disaster recovery manual outlining procedures to ensure integrity of computer systems in case of

emergency.

Went to IBM site in Sterling Forest, NY for disaster recovery training and drill.

Helped users with PC, AS/400, and network connectivity problems. Used Track-IT software to track, assign, and

build knowledge base for help desk calls.

Configured new workstations for users and trouble shot different types of hardware problems.

1991 – 1997

DUN & BRADSTREET, Center Valley, PA

Computer Operator

Kept all call centers supplied with records to make calls, and processed at end of day.

Converted and manipulated data into format needed for client purchasing information.

Executed daily and weekly backups to maintain security of data.

1989 – 1990

NAZARETH NATIONAL BANK, Bethlehem, PA

Computer Operator

Processed daily, weekly, monthly jobs and backups on second shift.

Ran nightly processing for operations center according to daily and monthly procedures.

Daily and Weekly Backups: Processed daily and weekly backups.

IPLing system console once a week by using Burroughs IPL cassette.

End of Month Processing: Processed end of month jobs to complete requirements for all departments and

government agencies.

EDUCATION AND TRAINING

Associates Degree, Specialized Business & Business Data Processing, Information Computer Systems Institute,

Allentown, PA

Certificates:

HDI Desktop Support Technician AS/400 Advanced Systems Operators Workshop

AS/400 Systems Operator Workshop

AS/400 System Administration and Control

Implementing Windows 2000 Professional & Server

On-going technical training using Testout courseware for at-home training

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