Marketing
Resume:
PAYTON THURMAN
** ********* *****, *********, *** Jersey 08048
**.********@*****.***
QUALIFICATIONS PROFILE
Highly motivated and versatile professional with a successful career in leveraging exceptional leadership, customer service, networking, and organizational skills to drive business toward significant growth and advancement; seeking a permanent position that offer opportunities for self-improvement and professional growth. Exemplify determination, intellect, and skills to substantially contribute to the attainment of corporate goals. Display pleasant personality, strong interpersonal skills, and expertise in communicating with clients and other partner companies. Demonstrate keen attention to detail coupled with capability to multitask in a vastly competitive, fast-paced environment.
CAREER HIGHLIGHTS
- Held full accountability in overseeing the new department generating yearly revenue of more than $2M for electronic tolling idea.
- Made major contribution to the department in producing more than $400K in savings for ARI clients through settlement of violations.
- Earned recognition for retrieving $15K worth of unsettled accounts for overpayments, which were kept from ARI and held by Harris Toll Road Authority for two years due to significant outstanding balance.
- Adeptly handled the Minding our Business Youth Program wherein students manage their own business and generate profit in the market fair.
- Received several accolades throughout entire career for excellent performance and professionalism such as:
2014 Partners in Excellence (PIE) EmPower Platinum Award for increasing revenue by more than $56K per year, administrative savings by $35K per year, and more than $86K cost savings for ARI clients.
2013 Dynamic Recognition Initiative for Value & Excellence (DRIVE) Award by providing exceptional customer service not only to company clients but to colleagues.
Partner of the Month by rendering outstanding service; which was evaluated by the PIE Committee to determine eligibility for award based established criteria.
Partner of the Year Nominee by delivering a major contribution to the company.
FUNCTIONAL SKILLS
General Management and Support
- Offered hands-on support to FAP, CCS, and Billing departments on questions and disputes.
- Rendered effectual assistance to the Sales Team on violations and toll management programs, return on investment (ROIs), and cost savings analysis on a regular basis.
- Managed balanced distribution of work to local and Texas and California teams as well as to primary closers, HUD and recording specialists, post-closers, and call center representatives.
- Performed a wide range of tasks such as monitoring and reviewing existing pipelines and staffing; communicating with outside loan processors; arranging schedule of closing dates; and uploading password protected documents into iClosing system.
- Provided expert oversight to more than 40 sub-tier suppliers; oversaw outside vendors/suppliers to ensure accurate site delivery.
Administrative Functions
- Expertly handled settlement negotiations with law firms as well as parking and toll authorities while increasing client savings.
- Closely monitored payment of violations to ensure accuracy.
- Prepared audit reports while reconciling client and credit card violations on a monthly basis.
- Facilitated research on potential clients on their violation tendencies.
- Kept abreast of industry trend through in-depth market research.
- Developed and implemented incentives for clients ensure their participation in violations management program.
- Held full accountability in processing closing order requests for various client companies such as PHH Corporation, Charles Schwab, HELOC, CITI, and JP Morgan Chase.
- Exemplified keen expertise in coordinating other requests such as power of attorney, quit claim deeds, prelim/HASP HUD requests, quick closings, and wire instructions.
- Displayed strong command in utilizing iDesk to review files.
- Assumed full responsibility in overseeing electronic delivery and receipt of closing documents as well as package reconciliation, New York CEMA, and Goldman Sachs reports.
- Dealt with collection of status reports on parts of critical need on a daily basis.
Regulatory Compliance
- Maintained comprehensive knowledge of DMV state laws and requirements essential for research, data compilation, and documentation of refund consideration.
Training/Teaching and Development
- Functioned as interdepartmental trainer for colleagues in the Violations Department.
- Conceptualized and implemented training manuals; updated violations and toll management processes.
- Demonstrated excellent skills in teaching 5th and 6th grade students in managing their own business.
Interpersonal Coordination Client Relations
- Served as the point of contact between company, vendors, out-of-state and local municipalities, tolling authorities, and other DMV personnel for infraction resolution on behalf of clients.
- Played a key role as subject matter expert for violations program including presentations of violations management programs and systems to new and existing clients.
- Established and solidified client relationships to obtain future and repeat business.
- Played an integral role as agent for five Lockheed Martin sites across the East Coast.
- Interacted with project managers of each five Lockheed Martin sites through conference calls on a weekly basis.
WORK HISTORY
AUTOMOTIVE RESOURCES INTERNATIONAL (ARI) GLOBAL HEADQUARTERS, MT. LAUREL, NJ
Fleet Violations Administrator 2012–Present
TITLE RESOURCE GROUP (TRG), MT. LAUREL, NJ
Work Flow Coordinator 2011–2012
LOCKHEED MARTIN, MT. LAUREL, NJ
Supplier Manager 2008–2010
MINDING OUR BUSINESS YOUTH PROGRAM, TRENTON, NJ
Business Mentor/Teacher 2007–2008
POPULAR MORTGAGE SERVICING, CHERRY HILL, NJ
Escrow Department 2006–2007
RIDER UNIVERSITY, LAWRENCE TOWNSHIP, NJ
Peer Mentor 2006–2008
EDUCATION
Bachelor of Science in Business Administration: 2008
RIDER UNIVERSITY, LAWRENCE TOWNSHIP, NJ
PROFESSIONAL DEVELOPMENT
DALE CARNEGIE & ASSOCIATION TRAINING PROGRAM
Leading Effective Meanings
AUTOMOTIVE RESOURCES INTERNATIONAL
Basics of Effective Communication
Project Management Skills for Non-Project Managers Keys to Service Excellence
Developing and Leading an Effective Team Building Dynamic Businesses Teams
INSTITUTION, LAWRENCEVILLE, NJ
Cultivating Resources of Excellence in the World of Work (CREWW)
TECHNICAL ACUMEN
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) SharePoint iCloud Google Drive Business Objects Windows Macintosh LSAM Magellan Focus
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