Manager Customer Service

Robert Fanelle

***** *. ******, *****, ** *****

Home: 1-708-***-****

Cell: 1-708-***-****

Email: ********@*******.***

OBJECTIVE Seeking a new challenging career that utilizes my mechanical,

electrical, welding, and troubleshooting skills.

EXPERIENCE

Confidential, October 2011 to current. Duties; service tech, diagnosis of

hydraulics,electrical,mechanical repair,welding,gas and diesel fleet

maintenance, P.T.O. clutch pump repairs.

B&M Automotive, March 2007 to December 2010

Oak Forest, Illinois

Service Manager / Certified Technician

Gina's Auto Sales, April 2004 to March 2007

Monee, Illinois

Service Manager / Certified Technician

Kallemeyn Auto Center, July 2002 to April 2004

Palos Park, Illinois

Certified Technician / Diagnostics

Migs Trans-Plus, February 1996 to July 2002

Alsip, Illinois

Certified Technician/Manager

MANAGEMENT TECHNICAL ORGANIZATION COMMUNICATION

. Vehicle diagnosis and repairs to brake and hydraulic systems,

primary and or advanced fuel and ignition systems, electrical,

engine, suspension, HVAC and computer systems

. Ability to analyze and troubleshoot mechanical and/or electrical

failures

. Managed and resolved customer inquiries

. Follows up with the scheduling of work orders and assignments

. Explain technical diagnoses and repairs to customers

. Follows all safety precautions

. Oversee and verify competent repairs

. Willing to accept and complete all tasks in a safe and timely

manner

SKILLS

Complete diagnostic and electrical abilities; Knowledgeable in all tools

including automotive, trade, hand and hydraulic; Welding; Torching;

Excellent oral and written communication skills and PC skills. Experience

including: maintenance to R&R engines, transmissions, brake jobs, fleet

maintenance. Perform preventive maintenance on all equipment. Excellent

customer service skills.

EDUCATION

Lincoln Technical Institute, Oak Lawn, IL

Completed in 1991

ASE Certified for the past 20 years,. Also participated in many other

technical seminars from electronics to engine repair.

COMPUTER PROFICINCIES

RO Writer, Shop Key, All Data, Word, Excel, Internet Explorer

OTHER

. Valid clean driving record

. Honest

. Dependable

. Team Player

. Own 20K worth of tools

Contact this candidate