Customer Service Sales

HARMAN MALHI

** ********* *****, ******** *******. Canada L6P 1A6

647-***-**** ******.*******@*******.**

SUMMARY OF QUALIFICATIONS AND TECHNICAL SKILL

. Excellent computing capabilities with proficiency in MS Office

(Microsoft Word, Excel, Access, PowerPoint, Outlook)

. Advanced knowledge in Visual Basic Application and Macro development

. Highly adept with SharePoint Collaboration Software

. Strong analytical skills with experience in computer software

applications and hardware diagnosis

. Exceptional written and verbal communication developed and

demonstrated through the completion of formal reports and

presentations

. Successful when working both independently and in a group environment

with minimal supervision

. Detail oriented business professional with excellent organizational

skills

EDUCATION

Wilfrid Laurier University Waterloo, ON.

Bachelor of Arts - Honors Economics

Expected Graduation: April 2015

WORK & LEADERSHIP EXPERIENCE

IT Analyst

Toronto, ON.

TD Bank Financial Group - Wealth Management-TS Application Services

January 2013 - September 2013

. Produced and simplified automated reports that communicated the

production/efficiency of each application and provided relevant

recommendations

. Conducted evaluation meetings with management to analyze the

efficiency of employment resources

. Assisted managers on internal and external reports and presentations

. Collaborated with IT Analysts to generate status checks on pending

tickets, and provided recommendations for next steps.

. Created and implemented a new Problem Management software application

with different departments at the institution.

Finance/Project Coordinator

Waterloo, ON.

South Asian Students Alliance Dance Team

September 2010- December 2012

. Responsible for drafting project charters which outlined scope, risk

and estimated costs of various initiatives

. Organized and calculated budgets for the 2010-2011 and 2011-2012

season.

. Assisted in the recruitment and training of executive members through

the utilization of campus resources and social media platforms

. Planned, organized and managed fundraisers with thirteen post-

secondary institutions in Canada.

Internal Affairs

Waterloo, ON.

Laurier Accounting Association

September 2010-December 2013

. Communicated and corresponded to accounting sponsors to discuss

information on new events.

. Developed and maintained media and membership databases.

. Developed marketing campaigns related to accounting events and

promoted them through social media applications and emails.

. Through our new and improved Co-Op Dinner management team, helped

increase student participation by 125%.

Financial Sales Representative

Brampton, ON.

SDI Marketing

June 2011-September 2011

. Responsible for marketing financial services to potential clients in

various retail stores.

. Created daily reports for management to outline sales, and provide

recommendations to achieve the projected targets.

. Recognized as top three sales associate by consistently meeting and

surpassing daily sales quota.

Dance Instructor, Financial Planner

Brampton, ON.

MPD Brampton Dance Academy - Young Academy of Cultural Heritage

August 2007 - Present

. Responsible for development, choreography, and execution of over one

hundred creative dance routines.

. Tasked with instruction of a wide array of members ranging from toddlers

to teenage and adult clients.

. Successfully provided strategic frontline customer service to clients in

order to effectively meet and exceed

monthly revenue targets.

. Required to regularly manage and coordinate both large and small scale

teams to execute ad-hoc community based programs designed to mentor

youths age 12-18.

EXTRA-CURRICULAR

Team Canada World Junior Cricket Brampton, ON.

All-Rounder January 2005- Present

. Represented the Canadian Under 15 and Under 19 Cricket Team (ESPN

CRICINFO Profile #364107).

. Represented the Provincial Under 15, Under 17 and Under 19 Team.

. Received Male MVP Cricketer of the Year and Sandalwood Heights Secondary

School.

Laurier Punjabi Association

Waterloo, ON.

Executive Committee

September 2010- Present

. Assisted in the creation of a new club at Wilfred Laurier University

to raise cultural awareness and promote a sense of community on

campus.

North American Culture Show

Waterloo, ON.

Choreographer and Dancer

September 2012- Present

. Assisted in the creation of a new club at Wilfrid Laurier University

and Waterloo University to raise cultural awareness and promote a

sense of community on campus through the art of cultural and Western

dance forms.

. Collectively planned a 10-minute, four-genre dance routine with three

other dance choreographers.

. Organized multiple fundraising events, as well as assisted in the

promotion and execution

MAJOR COURSEWORK: Microeconomic Theory, Introductory Statistics, Canadian

Banking and Financial System, Aspect of Income Distribution, Economics of

Health, Public Economics: Taxation, Behavioral Economics and Industrial

Organization of Economics

Contact this candidate