Customer Service Project Manager

Kenlan Burt

**** **** *** **

Aurora, Il, *****

Phone: 630-***-****

Email:*************@***.***

OBJECTIVE

I am looking to gain a position in a stable company where the opportunity for growth and

new challenges will allow me to utilize my current skill sets, share my knowledge, gain

new knowledge and information from my peers while having a clear career path that

would include growing within the company.

PROFESSIONAL SUMMARY

I am a result driven telephony field engineer, expert in DSL installation, telephony

installation and repair, cable splicing and troubleshooting phone/computer systems.

Customer service oriented and focused. I have 10 plus years of hands on experience in cable

installation, and DSL networking.

Areas of Expertise:

DSL Installation/Repair

•

Cable Installation

•

Networking- TCP/IP, Novell, ISO/OSI, Ethernet, VPN, SecureID

•

Tools – LAN Manager, ISS RealSecure, Checkpoint Firewall, Norton Firewall &

•

Ghost, McAfee/Norton Virus Protection, HP Openview, Network Flight Recorder,

Tripwire, Lotus Notes, Microsoft Office Suite, FrontPage, Ultra & GCass

EDUCATION

Western Illinois University, Macomb, IL,

Computer Science Major

PROFESSIONAL EXPERIENCE

Sloan Valve Franklin Park, IL 2010-

Current

Plater

• Loading/unloading parts on various CNC machines

• Visual inspection of parts for proper finish and defects

• Assembling parts

• Picking/packing parts

• Complete required paperwork regarding inventory

Vi-Tel, Inc. Joliet, IL 2007-

2009

Telecom Technician

• Residential DSL, POTS telephone services & installation

• CLEC termination & testing

• Telephone & data installation including but not limited to: coax cabling –

terminating & testing

• CAT 5E cabling & paging equipment installations

• Cabling & dressing cross connects for DS3’s, DS1’s, DS0 & optical circuits

• Troubleshoot & resolve issues related to jacks, wiring and telephone lines

AT&T (SBC Communications) Joliet, IL 2000-2007

Field Engineer Manager

• DSL/Telephony/High Speed Internet installation

• Computer networking

• Troubleshoot & repair DSL systems that are down

• Train customers on systems

• Cable splicing

• Repair technician telephony devices

• Customer service

AT&T Corporation Schaumburg, IL 1998-2000

Cable/Telephony Installation Technician

• Install/troubleshoot cable television installation

• Work outages in local area

• Telephony installation & repair

• HFD

• Assist customers with system usage

Contact this candidate