Customer Service Sales Representative

Chelcie D Harris

***** **** ****** **., ********, TX 77407

Cell: 832-***-****

*************@*****.***

SKILLS

Results driven Customer Service Representative with over three years of experience. Experience includes the ability

to deliver outstanding customer service with strong empathy skills and excellent listening skills. Ability to problem

solve, mult-task with attention to detail. Great negotiation skills, a positive dynamic personality and the ability to adapt

to a fast-paced environment.

EXPERIENCE

ACS Division of Xerox Corporation Houston, TX

Sprint’s Customer Service Representative

October 2013 to March 2014

Answers telephone calls, promptly handles and resolve customer inquiries. Provide customers with product and service

information. Process orders, forms and applications. Identify and escalate customer issues. Handle customer billing

questions. Technical support, Customer care and, Account Services. Stayed up to date with products and made daily

sales on sprint’s devices and features. Responsible for answering product questions and servicing accounts while

handling a high volume of incoming calls in a fast-paced environment. Tactfully handle challenging situations

professionally and calmly.

Commercial Recovery Systems Plano, TX

Retail Collector

Septemberb 2012 to October 2013

Made 70-125 outbound collections calls to customers, review outstanding items and work with them to negotiate payment

terms. While maintaining quota of $6000.00 in fee.

Macy’s Katy, TX

Sales Representative

January 2012 to May 2012

Assist customers in finding and purchasing the required merchandise in a retail environment. Encouraged customers to

purchase products. Greet customers and find out the customer's needs. Recommend, select and help locate the right

merchandise.

JC Penney’s Katy, TX

Sales Representative

October 2011 to January 2012

Assist customers in finding and purchasing the required merchandise in a retail environment. Encouraged customers to

purchase products. Greet customers and find out the customer's needs. Recommend, select and help locate the right

merchandise.

EDUCATION

Richmond Foster High School/2007 to 2011

Blinn Jr College/2011 to 2012

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