High School Technician

Brian Vitko C: 310-***-****

*********@*****.***

PROFILE

Accomplished IT Technician with eight years of experience supporting and maintaining various systems in a

corporate environment; three of those years in Healthcare. I'm an experienced problem solver with strong technical

skills which enable me to identify issues and implement effective solutions.

Motivated to move into a System Administrator position to further my IT knowledge and experience.

SKILLS

Windows Administration Skills Desktop Administration/Support Skills

Windows Server (2003+) Windows / OSX

Group Policy Management Server/Desktop Hardware Installation & Maintenance

Active Directory Administration Software Troubleshooting / Support

Patch Qualification / Deployment (WSUS) Remote Support

Windows Deployment Services (WDS) ITIL Compliance

Virtualization (VMware, Hyper-V) Technical Writing

Scripting (PowerShell, VBS, Python)

DHCP & DNS Management Healthcare Skills

IIS 6.0+ Linux System Experience

SCCM Epic Systems Support

PACS Support / Troubleshooting

HIPAA Compliance

EXPERIENCE

UCLA Health System, Westwood, CA

October 2012 – Present

PROGRAMMER/ANALYST II (DESKTOP SUPPORT II)

Responsibilities:

Testing and approving patches for the Health System WSUS Server

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Supporting various clinical systems and software (Epic, Clinical Workstations, Centricity PACS,

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etc.)

Support the medical staff and properly meet their IT needs (Tickets and Requests)

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Management of the standard Windows system image for desktops and laptops

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Advanced hardware/software troubleshooting and repair

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Authoring Standard Operating Procedure (SOP) documents to train colleagues on new systems

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Collaborating with various IT support teams (Server, Network, Helpdesk, etc.) to identify and solve

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issues

Supporting and configuring Radiologist reading workstations, Hi-Res reading monitors, Integration

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support (GE PACS, Epic, PowerScribe), manage standard Radiology workstation image, installing

custom Radiology hardware

Cedars - Sinai Medical Center, Los Angeles, CA

July 2010 – September 2012

DESKSIDE SUPPORT TECHNICIAN

Responsibilities:

Support systems remotely using SCCM

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Maintaining 3000+ Clinical Workstations and 10,000+ Enterprise Workstations

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Meeting SLA response time with clinical system support (ticketing and request systems)

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Repairing desktops, laptops, medical carts, printers and time clocks

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Accurately documenting new applications and support procedures

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Being well versed in numerous healthcare applications

•

Achievements:

Maintaining the Desktop Support SharePoint Site

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Creation of ghost workstation image in use by Emergency Department

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Technology Management Corporation, Buena Park, CA

January 2010 – July 2010

SYSTEM SUPPORT TECHNICIAN

Responsibilities:

Remote IIS Server Support

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Troubleshooting and diagnosing customer system problems and resolving as required

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On site & remote system support

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Meeting daily production goals as required

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Being well-versed in all brands of workstations, laptops, servers and printers

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Resolving network connectivity and printer issues as required

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Troubleshooting workstation connectivity, Active Directory management, Outlook issues, user

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profile/rights issues

Denali Advanced Integration, Redmond, WA

September 2008 – September 2009

CONFIGURATION TECHNICIAN

Responsibilities:

Supporting internal workstations (internal Tier 2 & 3 IT support)

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Workstation imaging, asset tagging, configuring and tracking of customer products (Laptops,

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Workstations, Servers, Desktops, Medical Carts, etc.)

Assisting with network backups

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Group Policy Management

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Achievements:

Automated a major school district PC Deployment (4000+ Desktop PCs)

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Installed and configured a Windows Deployment Services (WDS) Server for use internally

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Automated software deployment using AutoIt and Powershell scripts

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Created and configured custom workstation images for our customers

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EDUCATION

CompTIA A+ Certification

ACSP - Apple Certified Support Professional (OSX Lion)

Edmonds Community College, Lynnwood, WA

AS - Computer Science

January, 2008 – To Present

Don Antonio Lugo High School, Chino, CA

High School Diploma

June, 2005

REFERENCES

References are available upon request.

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