Customer Service Manager

Om Nepal ****, Boston St. apt # *** Aurora,

CO **010

Phone: 720- 877- 7404 E. Mail :

************@*****.***

Profile Summary

Hard working/ certified interpreter with fluency - both verbal and written

- in Nepalese and English. Core qualifications and competencies include:

Understands terminologies in the following industries: Medical, Finance,

High-tech, Insurance, Court and Law in adherence to the Code of Ethics for

Interpreters.

Excellent social skills - Ability to work with a wide range of people from

various backgrounds, using superb customer service and communication

skills.

Knowledge of MS Office and other word-processing software.

Clear enunciation and pronunciation - Pleasant/professional voice and

polite forms of expression, sight translation, transverse/ slide

translation to clientele.

Work History

Air Serve (an ABM Company) - Wheelchair Agent Oct.

2013 - Present

4705 Paris Street Suite 250 Denver, CO 80239 (303) 373-

0200

Genghis Grill - Busser Jan. 2012 -

Aug. 2012

9617 E County Line Rd, Centennial, CO 80112 (303) 792-

5426

Marigold English Boarding School - Teacher Sept. 2007 -

Aug. 2009 /

- Taught science and math to middle school children Jan.

2011 - August 2011

Bhutanese Refugee Education Programme - General Teacher Nov. 2010 -

Aug. 2011

- Volunteer Taught science and math and counseled children from 14 - 16

years old in all seven camps of Bhutanese Refugees eastern districts of

Nepal.

Bright Future English Boarding School - Gulmai, Nepal - Teacher Aug.

2009 - Dec. 2010

Education / Licensure

Bachelor Degree BA - Tribhuvan University - Damak Mulitple Campus, Damuk

Nepal (2006)

- Courses in English, economics, humanity and social sciences and other

general studies

ESL - Community College of Aurora - Aurora Language Center Community (2013)

- Courses in reading, composition and grammar.

* Awarded Perfect Attendance Award for Spring Term 2013

Certificate in Medical Interpretation from Spring Institute for

Intercultural learning (2014)

Certificate Basic Computer from Nepal / Cultural Orientation

* IOM International Organization for Migration Certificate for Intensive

Cultural Orientation, designed to provide US-bound South Asian refugees

with specific information for resettlement in the U.S. - July, 2011

* Bhutanese Refugee Woman Forum Certificate for Social (Gender)

Sensitization Training - July, 2003

* Model Computer Institute Certificate in Computer Application - March 2005

References:

Dijana Rizvanovic - Program Manager The Interpreter Network 303-***-****

***********@***************.***

Dawn Davis - Manager at Air Serve/ Human Resource 303-***-****

GiGi White - Administrative Assistant at 303-***-****

**********.*****@************.***

Wilma Fisher

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