Customer Service Data Entry

NATHAN S. BATCHELOR

*** **** ***** ******, ***. *-A

New York, NY 10027

Home: 646-***-****

Cell: 917-***-****

****************@***.***

OBJECTIVE: An Office and Administrative Support position with an

opportunity for advancement to an Administrative Professional position

SKILLS: Office Management, Communications, Microsoft Office Suite,

Peachtree Complete for Microsoft Windows, Release 8.0, Medisoft Advanced

Patient Accounting for Windows and types 45 words per minute

EXPERIENCE: GoodTemps 4/2009-Present

Secretary II

Opened envelopes by hand or machine

Stamped date and time of receipt on incoming mail

Sorted incoming mail for distribution and dispatched outgoing mail

Sorted mail according to destination and type, such as returned letters,

adjustments, bills, orders and payments

Kept record of certified and registered mail

Readdressed undeliverable mail bearing incomplete or incorrect address

Data Entry Clerk

Operated keyboard or other data entry device to enter data into computer

Entered alphabetic, numeric or symbolic data from source documents into

computer, using a data entry device, such as keyboard or optical scanner

following format displayed on screen

Deleted incorrectly entered data and re-entered correct data

Customer Service Representative

Obtained and recorded details of complaints, comments and inquiries

Kept records of customer interactions

Provided information about services

Universal Survey Center 6/2008-11/2008

Interviewing Clerk

Contacted people at home by telephone following specific sampling

procedures

Interviewed people on topics such as public issues or consumer buying

habits

Asked questions following specified outline on questionnaire and recorded

answers

Swissport Cargo Services

2/2007-10/2007

Cargo Office Agent

Processed cargo manifest for all freight

Traced and arranged forward transit for missing items

Distributed paperwork to Customs/Sales/Accounting

Calculated price of freight

Served customers and collected charges

Confirmed and recorded cargo data via computer four airlines (Singapore,

Olympic, Qantas and Air Tahiti)

Mangrove Feather Company

6/1991-9/2005

Shipping and Receiving Clerk

Received and signed for merchandise and bills of laden from truckers

Counted, checked and compared the products to the quantities on the packing

slips

Stored materials until shipped to customer

Located the style number of items; counted, weighed and packed these items

for domestic and foreign customers

Prepared summaries for invoicing by the billing department

Prepared invoices

EDUCATION: City College of New York 9/2008-12/2008

Administrative Assistant Certification

Drake Business School

4/2001-6/2002

Integrated Office Systems/Computerized Accounting

Medgar Evers College

9/1989-6/1992

B. S., Business Administration

Empire Technical School 1/1989-

9/1989

Data Entry with Word Processing

MILITARY United States Air Force

11/1972-11/1976

TRAINING: Administrative Specialist

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