Customer Service Assistant

Location:

Posted:

April 21, 2014

JEFFREY B. McMENAMIN

EDUCATION

Eastern University, St. Davids, PA Graduation: May 2014

Bachelor of Arts in Psychology GPA: 3.5 Honors:

Member of Psi Chi, Psychology Honor Society

RELATED EXPERIENCE

Eastern University St. Davids, PA

Resident Assistant 2/13 - present

Selected for an extremely competitive and highly visible leadership position serving as a role model for the

residents of Eastern University

Trained in para-professional counseling skills, crisis intervention, community building and leadership

Tasked with establishing a harmonious living situation that fits the goals and expectations of the University

Required to create and complete programming that promotes community within the residence hall

Concerned with each individual's adjustment to and success in college

Excentia Lancaster, PA

Summer Enrichment Program Summer 2012 & 2013

Worked as a camp counselor as part of a team in attending to individuals’ daily routines

Promoted to the position of an activity instructor the following year

Responsible for preparing daily lesson plans and overseeing projects specially designed and adapted for

individuals with varying intellectual disabilities during the summer enrichment day camp program

Responsible for assisting with the participant’s daily routines including preparing meals, lifting, and hygienic

needs

Trained to effectively handle difficult behaviors while abiding by individuals’ wants and needs concerning

participation in activities

ADDITIONAL EMPLOYMENT

Eastern University St. Davids, PA

Van Driver 8/13 – 12/13

Responsible for transporting service learning volunteers to various locations within a 20 mile radius of Eastern

University

Implemented excellent leadership and decision-making skills

Engaged with students in a variety of service opportunities ranging from helping with afterschool programs to

assisting individuals with intellectual disabilities at a children’s hospital

St. Davids, PA

Dining Hall Student Worker 1/13 – present

Rotate between preparing and serving food from multiple locations, washing dishes, and setting up/cleaning up at

various dining facilities around Eastern University.

Responsible for upholding excellent customer service and maintaining a clean and healthy environment for the

student body.