Customer Service Representative
Resume:
TYRESHIA M. JEFFERSON
Lawton, OK 73507
Phone: 580-***-****
Email: *****************@*****.***
SUMMARY OF QUALIFICATIONS
• Experience with Microsoft Word, Office, Excel, PowerPoint
• Exceptional Customer Service skills
• Experience in working in a fast paced environment
• Highly motivated with the ability to multi-task and prioritize workload under pressure
• Team player, noted for volunteering to work additional shifts and assisting others as
needed
• Experience with answering phones simultaneously while entering data
KEY SKILLS
Customer Service: Effectively communicated with both external and internal customers,
quickly identified, addressed and resolved customer complaints, listened and responded to
various requests and followed up to assure complete satisfaction.
Server: Accurately and quickly took and placed all food orders, answered all questions related
to menu items, cooking methods, specials and prices, prepared special menu items per customer
request.
Trainer: Responsible for training and mentoring new employees, motivated co-workers to
ensure sanitary standards were met.
Accounting/Inventory: Accountable for cash and credit transactions, responsible for advising
on-duty manager of food items, supplies and equipment in order to maintain stock levels of
inventory.
PROFESSIONAL EMPLOYMENT
Customer Service Representative- Cards Department
Fort Sill National Bank. Lawton, OK 2/2012-8/2012
Cashier
Kmart, Lawton, OK 12/2011-2/2012
Food Service Worker/Cashier
Burger King, Fort Sill, OK 01/2011 - 07/2011
EDUCATION
Cameron University 08/2012-
MacArthur High School, General Studies, GPA 4.0, Lawton, OK
Graduate 05/2011
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