Active Directory Software

Max Morgan

Freelance IT - Work Market

Baltimore, MD

******@*****.*** - 410-***-****

WORK EXPERIENCE

Freelance IT

Work Market - June 2013 to Present

Freelance desktop break/fix

• Diagnosing boot issues

• Installing Windows 7 OS/ reimaging

• Backup data

• Procure parts or inform end user of what part to procure

• Replace defective hardware.

• Take pictures and get all required client signatures to complete job

• Client payment received on Work Market credit card

Sales/Stock Associate

Petco - June 2011 to April 2014

Stock and display merchandise according to planograms

• Help customers purchasing animals with information about caring for the animal

• Cashier when needed

IT Consultant, (Contract)

University of Maryland Baltimore - Baltimore, MD - October 2010 to February 2011

Supported software and hardware related to the department of policy and planning

• Diagnosed and resolved non-routine problems and issues

• Remotely assist outside consultants

Computer Sciences Corporation (CSC), Software Application Specialist, (Contract)

Centers for Medicare and Medicaid Services - December 2009 to January 2010

Administer batch jobs on Unix servers

• Wrote SQL queries according to needs of the client

• Daily reports to appropriate staff of the condition of batch jobs

Software Application Engineer

Antek Healthware - February 2009 to March 2009

Built client databases according to their specifications

• Traveled to client sites to install Laboratory Information System Software

• Interface Laboratory Analysis Equipment with Database Information System

• Trained lab staff in use of Laboratory Information System

• Resolved technical issues for clients, upgraded database, and restored data

Helpdesk Technician II, (Contract)

Magellan Health - August 2008 to November 2008

Answer and solve helpdesk computer service calls

• Extensive support to remote users. Products, Cisco VPN, Caymas, SMS, & NetMeeting

• Applications supported included IBM ISeries, Claimtrack, MS Office 2003/2007, Internet Explorer

• Track and assign Helpdesk calls to the appropriate support group

Helpdesk Support/ Desktop Support / Interim Desktop Manager

Computer Sciences Corporation (CSC) - November 2004 to June 2008

Provided hands on Management of 12 associates

• Track tickets using Computer Associates Unicenter Service ticketing system

• Reporting of Service Level Agreements and customer contract obligations

• Desktop support of 3000+ users, 10 sites in Healthcare environment

• Hardware and software installation and troubleshooting

• Documented software procedures for knowledge base

• Applications supported and utilized include Windows 98/2000/XP/Vista Groupwise, Citrix, PC Anywhere,

Epop, Novell, Active Directory, Microsoft Word, Excel, Outlook, Lotus Notes

• Knowledge of Ghost 2003, 8.0, 9.0, 11.0, Symantec Ghost Solution Suite and implementing these for image

process.

• Led Refresh Team for site in conjunction with Dell replacing all PC's over 3 years old, Printers over 5 Years.

• Knowledge of Healthcare software including Meditech

• Cisco switch patching, basic configuration

• Supported and maintained Novell and Active Directory

• Provided hands on training of technical staff

• Resolved end user concerns to the client's satisfaction

EDUCATION

A.A.S. in Network Technology-Microsoft Certified Systems Administrator

Community College of Baltimore County

ADDITIONAL INFORMATION

SKILLS SUMMARY

• Windows 9x, NT, 2000, XP, Vista and Windows 7 including installing, configuring, maintaining, and supporting

these operating systems. Windows 2000 Server, Windows 2003 Server, Windows 2008 Server

• Microsoft Word, Excel, Outlook, Computer assembly and hardware installation/upgrades, Citrix

Administration, PC Anywhere, Active Directory, Novell Administration, TCP/IP, LAN, WAN, Groupwise, Internet

Explorer and Firefox, ERD Commander, TCP/IP Utilities, Printer Configuration including Jet Direct

• Remedy, Heat

• Exchange mailbox creation & maintenance

• Wireless Configuration including Venier, WPA, WEP

• Active Directory, Group Policy

• Remote Support

• Software installation and upgrades

• Cisco Virtual Private Network

• Altiris, initial configuration and deployment through software packaging, delivery, patch management, and

backup and recovery

• Microsoft Deployment Tools including Sysprep, Windows Server Update Services, User State Migration Tool

Contact this candidate