Customer Service Sales

Noanna M. Patterson

*** *. ***** ******, #** Brooklyn, New York 11236

Email: *********@*******.***

347-***-**** (Cell) - 718-***-**** (Home)

OBJECTIVE: To secure a position with a company that will utilize my

previous experience and skills in customer service, as well as to improve

on my expertise and grow within a company.

EMPLOYMENT HISTORY

09/2007 to Present Clear Channel/ Katz Media Group

New York, NY

Paid Programming- Sales Associate

. Assisting Account Executive's with handling the sale of high volume paid

programming airtime

. Maintain sales agreements between the advertising agencies and stations.

. Handle airtime scheduling problems (revisions, cancellations, preemptions

and make good airtime.

. Assisting clients (advertising agencies, media buyers and station

managers)

. Inputting infomercials titles into the computer system in switch the

station can prepare programming

. Requesting Logs for client's for spots aired previously and heavy phone

contact with clients/station personnel on a daily basis.

03/2006 - 09/2007 IKON Solutions

New York, NY

. Printing, Scanning Documents

. Finishing, GBC binding, Velo Binding

02/1990 to 06/2004 Xerox Business Services

New York, NY

Color/Network Production Associate

. Color printing on Xerox 6060, 2060, DC250, DC12, DC40, and 2000 with

Fiery.

. Scanning documents saving as Tiff, JPEG, PDF Files

. Printed from Macintosh computers using Quark Xpress, Photoshop, and an

Illustrator application.

. Printed from and manipulated files using Adobe Acrobat and In Design,

Publisher

. Burned compact discs and printed documents from compact discs, Floppy

disk, Jump Drives, USB

. Printed oversized documents on engineering machines, such as floor plans

and posters.

. Developed Microsoft Excel spreadsheets

. Assisted customers with presentations using PowerPoint, Quark Xpress, MS

Word, and Adobe Acrobat.

. Scanned documents using Kiosk printer in order to transfer information to

compact discs.

Mail Production

. Performed several office services functions, including, mail processing

and mass mailing.

. Retrieved and distributed faxes.

. Mass copying of legal documents

. Handled outgoing mail using FedEx, United Parcel Service, and United

States Postal Service.

EDUCATION

Kingsborough College, Brooklyn, New York

Fall 1987 to winter 1988Concentration: Liberal Arts

Awarded General Academics Diploma

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