Customer Service Assistant

MARIBELLE gUZMAN

**** **** **** ******, *********, Ohio, 44102

216-***-****/ 787-***-**** • **********@*****.***

OBJECTIVE

To obtain a challenging position where my acquired multi tasking and communication skills will be utilized toward growth

and advancement within the company

SUMMARY OF QUALIFICATIONS

Customer Service Professional with up to date training on effective communication, active listening and problem solving

skills. Result oriented with demonstrated teamwork and leadership capabilities.

SKILLS AND EXPERIENCE

Customer Service:

Accounts Payable Representative with a positive and courteous mental attitude while answering phones,

greeted guest promptly as they entered

Responsible for customer files, incoming and out going mail, responsible for data entry along with answer

phones, taking accurate messages and scheduling meetings

Fully Bilingual English and Spanish

Management:

Dean of Student Assistant who excelled at organizing extracurricular activities for the student body and socio

cultural activities

Maintained accurate, complete, and appropriate records and files

Assisted in the preparation of studies, surveys and reports required by the Financial Aid program

Supervising experienced, responsible for a division within the company Intra Mexico Ford Department

Operations:

Performed account audits and responsible for keeping bills up to date.

Increased quota by providing great customer service with the ability to anticipate customers’ needs and

maintained an open relationship that would lead to repeat business

Ability to understand and perform document control functions in accordance to company needs

Capability of teaching and speaking in front of a large group on representation of the company or any specific

topic

Technical:

Experienced in trouble shooting technical problems, installation of hardware and software

Proficient use of Microsoft Word, Office and Power Point and basic knowledge of Excel

Internet research and applying security

Relevant Work History:

Universidad Pentecostal Mizpa /Financial Aid Advisor 2010 2014

Leadership Christian Academy /Teacher Supervisor 2008

2010

Universidad Pentecostal Mizpa / Dean of Students Assistant 2006 2008

Marcs Glassman Inc. / Account Payable Representative 2001 2005

EDUCATION

El Barrio/ The Centers Cleveland, Ohio

Customer Service training and NRF Foundation’s National Professional certification

Universidad Pentecostal Mizpa

Bachelor of Arts, Pastoral Theology San Juan, Puerto Rico

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