Customer Service Technician
Resume:
Glenn D. MacBroom
Wolcott, Connecticut 06716
Email: *********@***.***
OBJECTIVE: To find a position as a Network Technician that will allow
me to utilize my knowledge of computer hardware and communications
systems, plus my newly acquired networking degree.
EDUCATION:
Microcomputer Networking Specialist Certificate
Naugatuck Valley Community College, Graduated May 2013
CompTia A+ Certified, November 2003
12 Years Experience in Hardware / Software Installation, Configuration
and Desktop Client Support for the Windows Platform, 2 1/2 years
with Windows 7.
Waterbury State Technical College
Electronics, Attended 1979-1980
U.S. Navy Education / Training, 1974
Basic Electronics Program
Torpedo Technician Basics
Subroc Missile Maintenance and Assembly
WORK EXPERIENCE:
Electro-Mechanical Assembler
Dade Behring Inc., Siemens Healthcare Diagnostic
Brookfield, Connecticut, January 2005 to January 2012
Assemble Stratus CSC Cardiac Tester, wiring and assembling several sub-
assemblies, plus wiring chassis and adding sub-assemblies for final
assembly. Perform functional testing on all sub-assemblies.
Temporary Work
Various locations, September 2002 to December 2004
Work involved carpentry, electrical assembly, and PC upgrades
and installations.
Network Control Technician
General DataComm (GDC), Vital Network Services (VNS)
Naugatuck, Connecticut, August 1994 to August 2002
Monitor and maintain Analog and Digital data networks for customers
using a variety of network management platforms. Provide point of
contact and technical support for customers, field personnel, and
telco personnel to resolve network outages. Install PCs, controllers,
routers, cabling, and other hardware and software as needed for the
operation of the network control center. Provide customer service and
first line technical support to GDC/VNS customers during and after
normal business hours. Create and maintain customer documentation for
network operations.
Electrician, Circuit Board Assembler and Inspector, Electronic Systems
Refurbishment
UniTemps, T.A.D. Temporary Services, Kelly Services
Multiple Locations, March 1992 to August 1994
Insert components onto circuit boards and use wave and hand soldering
to complete assembly. Perform receipt inspection and repair of circuit
boards. Replace components and circuits to upgrade circuit boards.
Inspect, repair, and reassemble components of electronic control
systems. Install electrical wiring as part of new building
construction.
Network Control Operator II
Fiserv New Haven
Wallingford, Connecticut, June 1988 to March 1992
Monitor and control the communications facility, using Unisys front-
end processors, GDC network diagnostics system, and GDC Megamux
multiplexer systems. Work with customers, vendors, and telephone
companies to maintain the operation of the data network. Assume
responsibility for network operations during the absence of the
Network Control Supervisor, train Network Control Operator I's and ATM
monitors.
Engineering Aid
D'Amico Associates
Southbury, Connecticut, December 1985 to June 1988
Collect property information from state, local, and private records.
Perform detailed site survey of properties. Draw property maps and
prepare road and septic disposal designs.
Telecommunications Network Control Technician
NASDAQ
Trumbull, Connecticut, July 1981 to June 1985
Operate Sperry front-end processors, GDC network diagnostic systems
and other data test equipment. Install and operate digital and analog
wiring, test equipment, terminals, equipment cabinets, and other
communications equipment. Interface with vendors and telephone
companies to maintain the data networks.
U.S. Navy, Torpedoman's Mate 2nd Class
February 1974 to February 1978
Security Clearance: Secret
Honorable Discharge
Perform test, assembly, and maintenance routines on Subroc missiles.
Maintain and calibrate electronic, hydraulic and pneumatic missile
test systems. Maintain shipboard security systems.
INTERESTS: History, international relations, reading historical and
science fiction. Attending family gatherings, doing home and auto
repairs, and rebuilding PC's.
Contact this candidate