Customer Service Sales
Resume:
TANIKA AVERY
**** ****** ***, **** *****, TX ****3
817-***-**** ~ ********@*****.***
PROFILE
Self-motivated, personable professional with a profound 14-year employment history specializing in customer
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service
Experienced customer service lead (customer conflict resolution, cash office operations, supervising others)
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Talent for quickly assessing a situation, listening and interacting with others
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Accustomed to handling customer needs with positive results and providing efficient, effective, quality service
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with a positive attitude and a smile
Flexible and versatile – able to maintain composure under pressure
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Thrive in deadline driven environments
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Enthusiastic, leadership ability, excellent written & oral communication skills, team-building skills, and detail-
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oriented
Experienced with POS systems, Microsoft Word, Excel, Outlook, Power Point, CIS, AR-11, Claims, C-4, and
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NFTS
Able to type 55+WPM
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EDUCATION
Business Management (Marketing & Sales), Westwood College 05/13 – 08/13; 10/11 – 10/12
President’s List 2011-2012; Business Club
Completed 64-credit hours.
SKILLS SUMMARY
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Supervisory Experience Filing Shipping & Receiving
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Customer Service General Office Skills Merchandising &
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Inventory
Computer Savvy Report Writing
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Cash Handling & Sales
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Data Entry Mail Sort & Delivery
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Cash Office Operation
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PROFESSIONAL EXPERIENCE
Contractor Office Clerk, FCi Federal @ U.S. Citizenship & Immigration Services, Irving, TX 01/13 –
12/13
Performed all clerical tasks related to preparing for and conducting Naturalization ceremonies, including the
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preparation and distribution of Naturalization certificates and the retrieval of documentation from applicants.
Provided support for the processing of forms and applications used in the adjudication process.
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Filed copies of naturalization certificates and notices in the appropriate alien file and closes out citizenship
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ceremonies.
When directed, would contact applicants to schedule dates and times of interviews and naturalization ceremonies.
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Career Services Office Assistant, Westwood College, Chicago, IL 07/12 –
10/12
Researched and created job lead packets for Westwood students for various job fields including Business, IT,
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Criminal Justice, Healthcare, Construction, and Design
Answered multi-line phone courteously and directed to appropriate party; managed calendar and appointment
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settings for office staff and assisted students with various issues
Data entry, filed graduate documents, copied and faxed, created flyers, and corresponded with students and staff
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via telephone, email, etc.
Cash Office / Customer Service Associate, Bon Ton Stores, Inc., Chicago, IL 06/10 –
03/11
Opened/closed cash office, cash drawer reconciliation, bank deposits, change orders, etc.
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Cashier, opened new credit accounts, shipping & receiving, Ticketmaster, gift-wrap.
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Provided the highest level of customer service and facilitated the smooth flow of paperwork between corporate
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and sales audit.
Security Officer, Securitas Security, Chicago, IL 03/09 –
04/10
Patrolled premises to prevent and detect signs of intrusion and ensure security
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Monitored and authorized entrance and departure of individuals to guard against theft and maintain security of
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premises
Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of
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unauthorized persons, or unusual occurrences
English Writing Tutor / Teaching Assistant, East-West University, Chicago, IL 01/08 –
04/10
Assisted college students with the composition of essays, research, and written assignments.
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Provided one-on-one tutorial sessions as well as in-class tutoring sessions and writing workshops.
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As a teaching assistant, I graded papers and advised students on assignment requirements.
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Customer Service Lead, Sports Authority, Chicago, IL 08/05 – 08/07
Supervised cashier team, trained cashiers; as well as provided register overrides and cash office access
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Opened/closed cash office, cash drawer reconciliation, bank deposit, change orders, etc.
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Ensured customers have an outstanding shopping experience by making sure each Associate and Sr. Associate is
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accountable for their job functions
Provided the highest level of customer service and facilitated the smooth flow of paperwork between corporate,
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sales audit, and MAC team
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