Customer Service High School

[pic] DAVID S. ROMAN

**** ********* ***. *****, ** 10458

Cell: 347-***-**** E-mail: *.*********@*****.***

LinkedIn: http://www.linkedin.com/pub/david-roman/7b/448/33a

SUMMARY OF QUALIFICATIONS

CompTIA A+ certified technician, experienced with installation,

troubleshooting and supporting operating systems and applications, as well

as manage and troubleshoot network connections and wireless networks.

Experience with computer terms and customer service operations. Exceptional

leadership qualities, tolerant and understanding. Detail oriented and

highly observational with strong planning and effective communication

skills (both written and oral). Highly motivated with a passion for

technology. Excellent interpersonal skills, especially ability to listen

and understand what is being described with attention to details.

Technical skills include:

. Networking - Configure LAN and WAN (all 802.11) network routers and

printers through secure WEPx, WPAx, and SSID. Install workgroups and

provide remote desktop assistance. Network printer mapping

and maintenance. Familiar with Cloud Computing

. Software - Windows 7 and 8, Vista, and XP; Microsoft Office 2010/2007;

Server 2008 and 2012; Antivirus Suites and Firewalls, and Remote

Desktop; VMWare

. Hardware - Desktops, laptops, printers, scanners. Format, partition EIDE,

SATA, SCSI, and SSD and

perform data recovery and imaging

EDUCATION

Per Scholas Institute for Technology - Bronx, NY 8/2013-11/2013

Computer Technician Training - A comprehensive I.T. curriculum,

incorporating a

combination of formal instruction and hands-on activities, in a real-world

working environment

John F. Kennedy High School - Bronx, NY

9/2006-6/2010

Regents High School Diploma/ Honor Roll

PROFESSIONAL EXPERIENCE

Creative Mobile Technologies

Lab Technician, Long Island City, NY

02/2014- 02/2014

. Troubleshoot Personal Information Monitor (PIM), solder cables, and

replace non working parts

. Re-installed OS systems in PIMs, Mapping and installed Builds software

. Test external components such as card readers, meters and MDTs and assure

full functionality

. Kept personal equipment operating by following operating instructions;

troubleshooting breakdowns; maintaining supplies; performing preventive

maintenance and calling for repairs

. Document, track, and monitor incidents by completing forms, reports, logs

and records

. Established service by studying system requirements; ordering and

gathering components and parts; completing installation and performing

acceptance tests

iGotITToo

IT Support Intern, Brooklyn, NY

12/2013- 01/2014

. Assisted with the networking, IT maintenance and troubleshooting issues

at the labs

. Provided technical support to community members to help the community

keep their technology working

. Supported individuals with IT questions by displaying strong customer

service orientation

. Managed lab maintenance at all times

Universal Protection Services

Security Guard, New York, NY

06/2013 - 02/2014

. Report any persons caught stealing, detect any occurring problems, deter

the situations, and report the results

COMMUNITY SERVICE

Ravens Friends of Poe Park

Vice President, Bronx, NY 6/1999-Present

. Managed relationships with sponsors for all park events such as Health

Care+, Family Health Plus and local business as well as political figures

like Fernando Ferrer, Jose Rivera and Joel Rivera

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