Customer Service Sales
Resume:
EMILY BAUER
**** **** ******, ***. * • Lakewood, OH 44107 • ********@****.**.*** • 513-***-****
Objective: to obtain a position in my field of study where I can utilize and develop my well-rounded skill set, as well as grow within an organization.
Education: BALDWIN WALLACE UNIVERSITY, Berea, OH
Bachelor of Arts, December 2013
Major: Marketing, Arts / Not-for- profit Management
Minor: Theater
GPA: 3.6/4.0
Honors: BW Trustees Scholarship
Experience: CONCORD MUSIC GROUP, Cleveland, OH
Marketing and Sales Intern, January 2013-May 2013
o Manage social media campaign, market research, and marketing campaign analytics.
o Manage data entry for CRM, social media, and product spec databases.
o Assist office with developing and distributing communication materials.
BALDWIN WALLACE UNIVERISTY and PLAYHOUSESQUARE, Berea, OH
“Love Story” production team and education intern, January 2013-May 2013
o Create and execute a local market research study.
o Assist with leading, developing, and implementing a strategic marketing plan.
o Develop advertising and promotional plans for each production.
o Plan and develop a post-show chat, including post-event analysis
o Manage budget and announce post-event results.
BALDWIN WALLACE UNIVERSITY, Berea, OH
Conservatory Events Intern, January 2012-April 2012, August 2012-December 2012
o Develop relationships with local vendors to raise over $1,000 in advertising for Bach Festival.
o Identify and recruit volunteers, assign volunteers to opportunities, and train volunteers.
o Work in box office during productions, including taking ticket orders over the phone.
o Create marketing materials, send out event invitations, and manage event the “day of”.
o Assist with invoice preparation, document preparation, and communicating project issues.
PLAYHOUSESQUARE, Cleveland, OH
Guest Account Representative, November 2013- Current
o Ensure smooth customer service and POS activities for season ticket holders and donors.
o Fundraise through acquiring new and renewing donors.
o Assist with season subscription sales campaign.
o Maintain a patron database.
CLEVELAND PLAY HOUSE, Cleveland, OH
Sales Agent (2013-2014 season campaign), August 2013-October 2013
CLEVELAND PLAY HOUSE, Cleveland, OH
Independent Sales Agent, September 2012-April 2013
BALDWIN WALLACE UNIVERSITY, Berea, OH
Assistant Stage Manager (New Plays Festival), Fall 2010, 2011
Activities: Baldwin Wallace University: member, Arts Management Association, Arts Management Alumni Network, Film Society
Computer Skills: Proficient in Microsoft Office 2010, Excel 2007/2010, Publisher, Word, Outlook, PowerPoint,
Access Database, CRM, and Social Media Platforms
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