Customer Service Manager
Resume:
Darius Griffin
** * ***** ****** ***. #* Westfield, MA 01085 ***************@*****.***
Objective: To secure a position that capitalizes on both my college and
work experience in order to contribute to the financial success of my
employer as well enhance my personal growth and knowledge
Education:
Elms College, Chicopee, MA Graduated May 2013
Bachelor of Arts in Accounting / Business Management
Computer Programs: Microsoft Office, Quick Books, Daxko, Sage 100 Fund
Accounting, SAP
Experience:
YMCA of Greater Springfield, Springfield, MA Staff Accountant October
2013 to January 2014
. Prepared monthly financial reports of up to one million dollars for
division finance meetings including balance sheet and variance report;
resolved department head questions
. Developed a new annual budget, managed individual program financial
needs, incorporated prior year budget as a base and prepare a
consolidated budget for all 28 programs
. Handled all month end close journal entries
. Managed employees handling accounts payable, checked for accuracy and
reconciled differences
Enterprise Rent a Car, Springfield, MA Management Trainee June
2012 to October 2013
. Successfully completed a year long internship and was offered a full
time position in management upon graduation from Elms College in May
2013
. On a regular basis exceeded Enterprise Customer Service Standards to
over 100 clients per week generating revenue of $100,000.00 per month
. Acquired expertise in all areas of Enterprise services including multi-
option contracts, insurance coverage and managing customer
expectations
. Marketed Enterprise services to local colleges and businesses,
arranged corporate accounts and helped create custom contracts
tailored to individual target account needs
. Learned and performed the duties of a Branch Manager including
customer interaction at the rental counter, participating in weekly
results meetings, reviewing customer survey responses, creating and
analyzing financial data and implementing the seven steps of
successful selling.
Elms College, Chicopee, MA Resident Advisor August 2011 to
May 2012
. Managed the diverse needs of 40 individual student personalities
providing answers to institutional questions, academic matters, and
helped them to develop general problem solving skills
. Created programs to facilitate student resident bonding and
established an open line of communication with the goal being to help
them develop their life management skills.
Athletics:
Elms Colleges Varsity Men's Basketball (Captain) 2009 to
2013
Activities:
Elms College Accounting Club
Junior Achievement:
JA for a Day program - taught children the basics of economics
Stock Market Challenge - The team I directed won the 2010 contest
challenge
APPLE (Athletic Prevention Programming and Leadership Education)
Representative
Student Government Association, Class Vice President (2012), Class
Treasurer (2010-2011)
Community Service:
Homework House, Springfield, MA April 2010, 2011
Mont Marie, Holyoke, MA August 2011
Darius Griffin
Cell: 413-***-****
***************@*****.***
References:
Nancy Davis
Elms College
Director of Career Development
291 Springfield Street
Chicopee, MA 01013
******@****.***
Paul Collins
Enterprise Rent a Car
Branch Manager
Karen Mercier
Controller
Randolph Products
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