Project Manager Engineer

Nick Valdez

*** ******** *****

Garland, TX. ****0

Phone: 214-***-****

****@***.***

PROFESSIONAL OBJECTIVE

WIRELESS/CELLULAR TECHNICIAN

TELECOMMUNICATIONS ENGINNER

SUMMARY

Telecommunications Technician with experience in Wireless/Cellular

Mobility, Avaya PBX administration, and Audio/Video conferencing.

Background in wireless device deployments, maintaining vendor

relationships, and excellent customer service.

. Proven track record in implementation of a broad range of

telecommunication technologies.

. Strong leadership abilities and able to act as a lead point of contact

for various telecom projects.

. Supported the effort to define, review, and revise company wireless

policies.

. Ability to provide executive level support of wireless and audio/video

solutions as well as being first point of contact for internal

customers.

Develop and maintain procedural documentation for wireless/cellular

technologies

PHD Communications, LLC - Addison TX 10/12 - 4/13

Installation Engineer

. Project managed System Installation, Programming, Customer Training,

and System Programming on Samsung voice, various data, software, and

associated solutions for an entire IT solution.

. Project managed the installation of Cat 5e Cat6 and RG6 wiring

projects.

. Provide customer support via telephone and in person at sites

throughout the continental US for enterprise and government solutions.

. Worked with both C Level, and local customers to provide customer

assurance, project installation planning, and coordination.

Through careful planning, constantly managed projects under projected

budget

Verigent, LLC - Mooresville 01/12

- 01/13 Lead Engineer

. Managed a team of technician onsite to coordinate the migration from

the old Avaya call managers PBX to the New Avaya IP PBX.

. Review the Site Survey spreadsheet with the Carousel Industries

Project Manager prior to visiting the site in order to achieve optimum

results. (Scheduled call on Monday prior to site visit)

. Verify and agree to perform the work on the date and time set by the

Carousel Industries Project Manager and coordinated with the site

contact person (BTL)

. Document peripheral and adjunct devices attached to the current phone

system such as MOH, overhead paging equipment, night bells, door

buzzers, elevator phones, Polycoms, headsets, modems, etc.

. Documenting any unique set types residing behind analog ports such as

turrets, fax machines, modems, etc. Include the manufacturer and model

of these devices on the site survey Spreadsheet

. Document how many open ports are currently available on the switches

. Document if the Ports on the switch are labeled

. Document what the customer's current Voice Mail system

American Home Mortgage - Coppell, TX,

05/09 - 11/11

Telecommunication Engineer II

. Responsible for administration of wireless/cellular devices (400+) for

company.

. Responsible for purchase, distribution, administration, tracking, and

troubleshooting of devices (including Blackberry iPhone, Verizon Air

Cards)

. Successfully implemented the migration of eligible Blackberry users to

a Bring Your Own Device solution using GOOD for Enterprise.

. Successfully completed project of installing and upgrading new

audio/visual equipment in corporate headquarters and disaster recovery

site.

. Administration of wireless/cellular technologies using GOOD for

Enterprise and Blackberry Enterprise Server, AT&T Business Direct, and

Verizon Enterprise Center.

. Responsibilities also include administration of all Audio/Video

Conferencing equipment/rooms for Texas locations.

. Maintain vendor relationships with AT&T Mobility, Verizon Wireless,

and SKC to support wireless devices and audio/visual equipment (Cisco

Tandberg C40).

. Comprehensive experience in administration of Avaya Definity G3r PBX

and Intuity Audix.

. Assist with moves, adds, and changes to existing and new phone and

desktop equipment.

Support and troubleshooting of the following product:

. Avaya Voice Portal IVR and AES system

. Versmart call accounting system.

. Verint System

. Cisco tandbreg admin

. TMS admin

. BES Admin

. Blackberry & Iphone

. Cisco movi admin

. Cisco C-40 admin

. All AV equipment installations

. All cabling

. ATT circuit installs

. Verizon circuit installs

. Go to Meeting admin

. Inter-call admin

Extreme Networks - Garland, TX,

03/05 - 05/09 Installation Engineer

. Project managed System Installation, Programming, Customer Training,

and System Programming on Avaya voice, various data, software, and

associated solutions for an entire IT solution.

. Project managed the installation of Cat 3, Cat 5, Cat 5e Cat6 and RG6

wiring projects.

. Provide customer support via telephone and in person at sites

throughout the continental US for enterprise and government solutions.

. Worked with both C Level, and local customers to provide customer

assurance, project installation planning, and coordination.

. Through careful planning, constantly managed projects under projected

budget.

TeleResource Corporation - Dallas, TX,

07/01 - 02/05

Manager

. Project managed and expanded service department for Telecom System

Installation, Coordination, Customer Training, and System Programming.

. Also worked with sales representatives for advice on system design and

engineering for Avaya and Mitel systems.

. Project managed the installation of Cat 3, Cat 5, and Cat 5e wiring

projects.

. Provide customer support via telephone and in person at sites

throughout the continental US.

. Worked with both C Level, and local customers to provide customer

assurance, and installation project planning.

. Constantly managed projects under projected budget.

All Tech Communications - Dallas, Texas

1997 - 2001

Project Manager

. Avaya partner focused on SMB telecom equipment sales.

. Responsible for small business system installation, training, and

programming.

. Project managed the installation of Cat 3, Cat 5, and Cat 5e wiring

projects.

. Provide customer support via telephone and in person in the DFW area.

. Worked with both C Level, and local customers to provide customer

assurance, and installation project planning.

. Constantly managed projects under projected budget, and on time

completion

CERTIFICATIONS:

Mitel Certification, SX-200, 2004

Avaya University Online, Basic Telecom Certification

Achievements:

. Achieved above expectation and profit margin of Voice and Data

solution installations, cable infrastructure installation, system

programming and maintenance, and various IT system configurations in

ten years as Project Manager. Recognized as a team player and change

agent for supporting the installation and maintenance activities of

the sales department and professional services departments.

Demonstrated leadership by involving company cross-functional

participation in the project management process. Strengthened

corporate understanding and enhanced customer commitment and

involvement

. Created yearly and quarterly budgets for new market strategies for

maintenance contracts and service support departments, which delivered

above expectations in profit margin each year.

. Project Managed Fortune 2000 companies such as, Accor North America

(Motel 6), Hilton Hotels, Marriott Hotels, and Adam's Mark Hotels.

Responsible for meetings, reviewing all outstanding issues (including

system installation, cable installation, customer training, and

programming). Involved in client relationships with "C" level

management and local employees. Surpassed corporate expectations

related to project management along with above expectations of

customer and staff retention. Managed budget and scheduling of staff

and equipment.

Contact this candidate