Assistant Customer Service
Resume:
Curriculum Vitae
Name: Hoppers
First name: Dennis
E-mail: *.*********@*****.***
Date of birth: 19-01-1983
Place of birth: Gouda
Sex: Male
Address: Bergweg 276 B
Nationality: Dutch
Mobile number: +31 (0-639******
Driver's license: No
Degrees
2003 - 2010 Communication Design and Advertising Management
Bachelors.
Inholland, Rotterdam - Netherlands
1999 - 2001: International Baccalaureate
International School of The Hague, The Hague - Netherlands
1996 - 1999: International General Certificate of Secondary
Education
International School of The Hague, The Hague - Netherlands
Work experience
Jan 2014- AQ consulting
Communication assistant
Job description: Maintain websites social media.
Help increase the awareness of the site
Help with administrative tasks
Feb 2014- Werkeninafrika.nl
Communication assistant
Job description: Maintain websites social media.
Help increase the awareness of the site
Help with administrative tasks
Nov 2011-Aug 2013 Theodorus
Creative writer and search engine optimiser
Job description: I write short descriptions of
videos
intended for upload onto internet,
as well as optimize the search of these
videos with key words and tags.
Editing of internet videos.
August 2011 The Voice, Almere
General co- worker
Job description: I aid the magazine with their
relaunch in
January. I help them with their
communication, administration and
marketing. I have also written a few
articles for the magazine.
Sept 2011- Oct 2011 Sector Alarm, Rotterdam
Security Advisor
Job description: I went door to door to organize
short
meetings in which I would present and sell our alarm
systems.
Mar 2011- Mar 2011 EKABO, Amersfoort
Trainer
Job description: I was hired to create realistic
situations so
that people could receive training or go
over
specific procedures.
Nov 2010-Jan 2011 Staats Loterij, The Hague
Customer Service
Job description: Answering the telephone and
dealing with
customers emails. Trouble shoot for our
customers, and maintain their customer's
database.
March 2009 - April 2010: Oxfam Novib (NGO), The Hague
Communication assistant
Job description: Public relational tasks whereby I
am
responsible for maintaining a database of
media mentions of Oxfam. Responsibilities
include streamlining office procedures in
order to increase efficiency.
March 2009 - April 2010: Oxfam Novib (NGO), The Hague
Service desk assistant
Job description: Trouble shoot for clients and
customers on the phone and by email. Maintain the
database of their members who need changes or
information.
Sept. 2008 - Dec. 2008: Integron BV, Rotterdam
Data analyst:
Job description: Responsible for the collection and
preparation of market research data with
regard to customer satisfaction,
expectations, loyalty and perceptions.
Integron is specialised in measuring
customer, employee and internal department
satisfaction with focus on performance.
March 2008 - Jun. 2008 Wandel Platform, Amersfoort
Office manager, Manager assistant
Job description: Answering phones.
Maintaining/updating
their website
Supervisor of their
database
Executive assistant
Feb 2008 - April 2008 E-boxx, Amsterdam
Replacement voter
Job description: I would go to various shareholders
meetings
and vote for those who could not attend.
April 2007 - July 2007 M.I.E.T. (NGO), Durban South Africa
Marketing assistant
Job description: Setting up meetings.
Doing market research
Registering progress
Fieldwork (handing out supplies, attending
meetings)
Feb 2006 - Jun 2006 Upperdeck Europe B.V., Weesp
Marketing assistant
Job description: Maintain their website.
Supervise their fan club.
Reorganise their database.
Be the contact person for their European
offices.
SKILLS AND INTERESTS
Languages: English (fluent) and Dutch (fluent)
Computer: Microsoft Office (Word, Excel, Power point), Dreamweaver,
SBSS and Photoshop
Personal: I possess excellent English and Dutch communication skills,
both written and verbal. My international upbringing has
shaped my ability to adapt myself to diverse environments
and cultural settings.
Interests: Rugby, football, movies and music.
Software knowledge
Video editing Ok
Dreamweaver Ok
SBSS Ok
Photoshop Ok
Microsoft Word Very Good
Microsoft Excel Very Good
Power Point Very Good
Languages
Dutch and English very in writing and speech
Hobbies/ interests
Rugby Movies
Football Music
Contact this candidate