Customer Service Technician
Resume:
BENJAMIN D. HAUT
Knox, IN 46534
Cell: 574-***-****
******.******@*****.***
OBJECTIVE
To begin a career in the IT field as a network administrator, computer technician or web programmer.
TECHNICAL SKILLS AND EXPERIENCE
Qualified in A+ Hardware/Software and as a Cisco Networking Associate
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Well experienced in HTML, PHP+MySQL, Python, C++
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Experienced in working with Windows OS, Mac OS, and multiple Linux OS including Elastix
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(Asterisk PBX).
Maintained, upgraded and expanded local WISP
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Upgraded POS systems for nearly 100 Dollar General stores
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Maintained and replaced digital ad displays at Southlake Mall, coordinated
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EDUCATION AND TRAINING
Cisco Networking Associate, Crossroads Academy, Plymouth, Indiana, 2008.
A+ Hardware/Software, Crossroads Academy, Plymouth, Indiana, 2009.
WORK EXPERIENCE
Kankakee Valley Broadcasting (WKVI FM), Knox, October 2010 – March 2014
Assistant Chief Operator/IT Technician/News Editor, Writer, Reporter
Maintained corporate network and minimized network downtime
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Maintained, updated WKVI.com
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Facilitated station wide system replacement/upgrade to support NexGen
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Wrote numerous batch, Python, PHP scripts to accomplish automated tasks
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Interviewed contacts, wrote and edited news articles, reported news live on air
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Main Street Communications, Knox, June 2009 – March 2011
Computer Technician/Head Office Manager/Webmaster
Update, design, develop website for Main Street Communications
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Troubleshoot, correct, and document malfunctioning computers
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Interact with clients and handle complaints and work orders
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Carry out on site work orders at various large and small businesses
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McDonalds Restaurant, Knox, August 2007 – October 2009
Crew Trainer
Train new employees on restaurant policies and procedures
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Assist employees/managers during rushes
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Handle emergency situations and coordinate fellow employees
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Interact with customers and provide customer service
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Main Street Communications, Knox, 2005 – August 2007
Website Developer/Computer Technician
Develop websites for Main Street Communications and clients
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Program necessary scripts in order to carry out required tasks
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Troubleshoot, correct, and document malfunctioning computers
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Interact with clients and handle complaints and work orders
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PORTFOLIO & REFERENCES
Available Upon Request
AWARDS & ACCOMPLISHMENTS
1st Place for Cisco Networking at BPA District & State Competitions ‘08
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4th Place for Cisco Networking at BPA National Competition ‘08
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3rd Place for Computer Troubleshooting/Repair at BPA State Competition ‘09
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2nd Place for Computer Troubleshooting/Repair at BPA District Comp. ‘09
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