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Customer Service Technician

Location:
United States
Posted:
April 20, 2014

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Resume:

BENJAMIN D. HAUT

** *. **** **., ***. A

Knox, IN 46534

Cell: 574-***-****

acdrwi@r.postjobfree.com

OBJECTIVE

To begin a career in the IT field as a network administrator, computer technician or web programmer.

TECHNICAL SKILLS AND EXPERIENCE

Qualified in A+ Hardware/Software and as a Cisco Networking Associate

Well experienced in HTML, PHP+MySQL, Python, C++

Experienced in working with Windows OS, Mac OS, and multiple Linux OS including Elastix

(Asterisk PBX).

Maintained, upgraded and expanded local WISP

Upgraded POS systems for nearly 100 Dollar General stores

Maintained and replaced digital ad displays at Southlake Mall, coordinated

EDUCATION AND TRAINING

Cisco Networking Associate, Crossroads Academy, Plymouth, Indiana, 2008.

A+ Hardware/Software, Crossroads Academy, Plymouth, Indiana, 2009.

WORK EXPERIENCE

Kankakee Valley Broadcasting (WKVI FM), Knox, October 2010 – March 2014

Assistant Chief Operator/IT Technician/News Editor, Writer, Reporter

Maintained corporate network and minimized network downtime

Maintained, updated WKVI.com

Facilitated station wide system replacement/upgrade to support NexGen

Wrote numerous batch, Python, PHP scripts to accomplish automated tasks

Interviewed contacts, wrote and edited news articles, reported news live on air

Main Street Communications, Knox, June 2009 – March 2011

Computer Technician/Head Office Manager/Webmaster

Update, design, develop website for Main Street Communications

Troubleshoot, correct, and document malfunctioning computers

Interact with clients and handle complaints and work orders

Carry out on site work orders at various large and small businesses

McDonalds Restaurant, Knox, August 2007 – October 2009

Crew Trainer

Train new employees on restaurant policies and procedures

Assist employees/managers during rushes

Handle emergency situations and coordinate fellow employees

Interact with customers and provide customer service

Main Street Communications, Knox, 2005 – August 2007

Website Developer/Computer Technician

Develop websites for Main Street Communications and clients

Program necessary scripts in order to carry out required tasks

Troubleshoot, correct, and document malfunctioning computers

Interact with clients and handle complaints and work orders

PORTFOLIO & REFERENCES

Available Upon Request

AWARDS & ACCOMPLISHMENTS

1st Place for Cisco Networking at BPA District & State Competitions ‘08

4th Place for Cisco Networking at BPA National Competition ‘08

3rd Place for Computer Troubleshooting/Repair at BPA State Competition ‘09

2nd Place for Computer Troubleshooting/Repair at BPA District Comp. ‘09



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