Customer Service Sales
Resume:
Janet Aquino
Hoffman Estates, IL
*******@*******.***
SUMMARY:
Experienced in providing outstanding customer service in a busy call center environment. Detail
oriented, excellent verbal communication skills. Ability to listen attentively and resolve complex issues
as well as work in teams and in a self directed environment.
WORK EXPERIENCE:
SALES ASSOCIATE
Ross, Hoffman Estates, IL 2013 - 2014
• Welcomed customers, directed customers toward their needs within the store, and assisted in
fitting room.
• Tagged merchandise, attached sensors, and completed all stock room shipments daily and
organized merchandise onto the sales floor.
CLAIMS ASSOCIATE
Encompass Insurance, Woodridge, IL 1999 – 2009
• Handled incoming calls from policyholders, responded to inquires and complaints. Calmed angry
customers and repaired trust while locating resources for problem solving resolution.
• Served as a Liability Assistant by processing glass and tow claims, ordering police reports, data
entering and coding claims, maintaining files by using Microsoft Word and Excel.
• Helped local office attain the highest customer service ratings within the entire corporation.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction
and improve productivity. Awarded employee of the month for most calls answered.
CLAIMS PROCESSOR
Chicago Motor Club, Aurora, IL 1995 - 1999
• Handled incoming calls, conducted accident reports, and acted as an assistant to all adjusters.
Additional responsibilities included processing police reports, maintaining files, transcribing
statements.
• Used consultative selling techniques to provide leads for insurance policy and road side sales.
• Managed upset customers, conflicts and challenging situations through excellent customer service
techniques leading to long-term and loyal policyholders.
ADMINISTRATIVE ASSISTANT
Loyola University Medical Center, Maywood, IL 1987 - 1995
• Coordinated several operations in the Audit Department, including data entry, processing patient
claims, handling inquiries from insurance providers regarding billing issues, and filing and
microfiche maintenance.
• Assisted in the Outpatient Medical Records Department transporting specimens between hospital
and outpatient center.
• Earned Employee Magis - “employee of the month” award.
EDUCATION:
Harper College - Palatine, IL
Barrington High School - Barrington, IL
ADDITIONAL SKILLS:
Technical Skills: Microsoft Word, Excel
Certificate in Microsoft Word, Illinois workNet Center - Arlington Heights, IL 2014
Certificate in Travel, Adams Institute of Travel - Schaumburg, IL 1987
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