Support Project

Choumphonh Peter Sari

**** ********* ***

Rochester NY, 14606

Phone: 585-***-****

Cell: 585-***-****)

Email: ********@*****.***

Summary:

• Experienced in handling inbound and outbound Technical calls.

• Experienced in Upgrade System and Data Migration.

• Good experience in providing support in house end user and outbound end user.

• Specialized in assigning driver devices during the prebuild for desktop and laptop.

• Strong Experience in performing installation software on Remote PC.

• Experienced in supporting hardware issue on dell system.

• Proficient in Microsoft Product “Outlook, IE, Word, Excel and Access”.

• Outstanding technical, written, verbal, and organizational skills.

Skills:

• Windows 8,7,Vista and XP,Visual Basic, Java Script, C, ASP.net, HTML, Flash action script, Active

Directory, Outlook, World, Excel, Power point

Education:

• GED, Rhode Island and Education, Providence, RI,1998

• RBI College – Application Programing – Certificated

• Computer Ed, Rhoad Island – Certificated

Experience:

TNI Network Interface, Rochester, NY

Feb 7 – Current

Cable Technician – Project at Car Max

• Voice and Data Cable Installation “Cat 5 & Cat 6 and CCTV cable Low voltage

• AP Unit Installation

• Termination Patch Panel Network Closet

• Support all data connectivity issue.

SmartSource Zone, Rochester, NY

Jan27 – Feb1

PC Upgrade Project – For Allstate Insurance office

Responsibilities:

• Exchange System for Upgrade.

• Manual Data Transfer for end Users system.

• Configure softphone system.

• Technical Support Internal Client all aspect post upgraded.

ITX Corp, Rochester, NY

Sep 12 – Jan 13

Production Support

Responsibilities:

• DNS Record Modification

• Active Directory Account Admin and UNIX Admin.

• Exchange Account Administrator.

• Iphone Apps and Android App testing.

• Configuration support for Mail on Mobile Devices.

• Support Internal and external Client all aspect.

• Monitoring Server.

• Update Website request code change and post.

• Cabling Installation.

Fox Woods Resort Casino, Norwich, CT

Apr 12 – Aug 12

Desktop support Analyst

Responsibilities:

• Perform Application Support for End Users.

• Perform Installation software on Remote PC.

• Perform Monitoring CAMS system Slot machine operation.

• Active Directory Account Admin and UNIX Admin.

• Phone Support for VPN access.

• Monitoring Print Queue for Slot operation.

MSM Security, Providence, RI (Part Time)

Apr 12 – Aug 12

Fraud Prevention Inspector and Investigator

Responsibilities:

• Site Inspection

• Site Investigation

• Snapshot Site properties

• Perform site Inspection document meet standard for Federal.

• Probing investigating data collection

• Summary report to headquarter

Pfizer, Groton, CT

Sep 10 – Feb 11

Desktop Engineering

Responsibilities:

Conduct Application testing on pre Image build

• Perform Installation Application on test VM workstation and Uninstalled.

• Verify Application conflicting with pre build image.

• Log any issue occurred during the process.

• Research for Resolution of conflict.

Package Upgrade Image

• Distribute package to End Users.

Documentation

• Create Technical documentation {Instruction process} for the upgrade package.

Inbound / Outbound Phone Support / Onsite support at Convention in Dallas

• Any issue regarding to the upgrade script.

• Microsoft Product (Application) conflicting after the upgrade.

• Onsite support system failure to upgrade at the sale meeting in Dallas TX.

Horton Interpreting Services, Providence, RI

Feb 08 – Sep 10

Interpreter Language

Responsibilities:

Perform Duty at Department Human Services

• Help Client fill out application.

• Conduct Interview with DHS technician translations.

• Answered any question to nonnative client.

On call for Hospital Interpreting

• Translate client Health Condition to Doctor.

• EMS on call translation – 24/7.

Case by Case Interpreting at Court House

• Translate court case to client (Child Support, Criminal).

ATI Metal Working Product, Lavergne, TN

Apr 07 – Jun 07

IT Network administrator / Desktop Support

Responsibilities:

Sever Monitoring:

• Maintain Status in house server

• Maintain Print server activity

• Maintain Hub and Switch Hardware on the network

• Installing Network Cables and Patch

Pre build Master Image for Desktop and Laptop:

• Using Ghost Image build for Desktop and Laptop.

• Assigned Driver Devices during the prebuild for Desktop and Laptop.

• Support In house End User and Outbound End User.

• Support Microsoft Product “Outlook, IE, Word, Excel and Access”.

Support In house application

• Hardware replace on desktop and Laptop

• Maintain Inventory of workstation and laptop

DaVita, Brentwood, TN

Sep 06 – Mar 07

IT Support Team

Responsibilities:

• Managed Thin Client terminal.

• Configure Thin Client Terminal.

• Support End User application.

• Manage Inventory of Thin Client Terminal.

Dell Computer, Nashville, TN

Jun 06 – Aug 06

Dell Technical Gold Support Team

Responsibilities:

• Inbound Phone Support for Gold Client.

• Support Application related to Dell system.

• Support Hardware issue on Dell system.

Tek System. Nashville, TN

May 06 – May 06

Server Upgrade (2 weeks Project)

Responsibilities:

• Managed Server Upgrade Site

• Replace Server on site multiple location

• Backup Data for client

• Configuration server on the network

Game Stop Inc, Grapevine, TX

Feb 05 – Aug 05

System Engineering Assistant

Responsibilities:

• NSP ( POS SYSTEM) Support Test Environment

• Support Lab system in testing environment

• Support Lab testing Engineering users

• Rebuild Systems and Implementation for testing

• Performed Project work

• Research Bios Lockdown during flash bios update process

• Write Script for automation installation on Lab Systems

• Write Functional document and testing documentation

Eastman Kodak, Rochester, NY

Apr 00 – Dec 04

World Wide Information Services Support Team 2nd level

Responsibilities:

Account Administrator

• Active Directory, SAP system, Unix, Exchange Server, Citrix Sever, Lotus Note Mail Server

Server Support

• Data Restore

• Permission group and policy maintain /change request

• Login script, profile issue and creation

Application support

• Microsoft Offices Products ( Outlook, World, Excel, Power point, IE browser )

• Lotus Note Mail configuration Usage Support

• Wireless Devices Black Berry, PDA all model

• Network outage support

• Production on call support 24/7 on call

SME (Subject Matter Expert)

• Microsoft Outlook, Offices, Exceed, VPN connectivity

Assisted Team member with special projects

• Designed Intranet web site for End User request a helpdesk ticket via web base process.

• Write code for query system information on the network.

• Implement testing on Cold Fusion Server.

• Received an award for this project for coding.

Contact this candidate