Customer Service Quality Assurance

Britney Crafton

**** ** **** *** **** Lauderdale FL,33311 (954) 864

3565

Objective To obtain a position and have opportunities for advancement utilizing my

customer service skills, office administration, handling of funds and data entry. Skills and

experience, which i have obtained over the years in a company that values hard work and

emphasies oportunity and growth.

Work Experience:

Wellcare Customer Service June 2012 Present

• Wellcare Medicaid HMO plan

• Handling four lines of business Including;

• FL staywell (Medicaid HMO)

• FL Healthease (Medicaid HMO plan )

• Healthease kids (FL kidcare)

• Staywell Kids (FL kidcare)

Also skilled in taking Both Members and Provider

• Claims Educated And skilled

•Research claims information

•Great product knowledge

•Effective listener

•Able to navigate Very well using Several systems.

•Maintains a Professional and courteous tone

JCC Sawgrass Elementary School – After School care

January 2011 March 2012

•Camp counselor

• Interacting with kids

• Assisting with homework

• Outdoor activities

FT Lauderdale Health and Rehab center

February 2010 January 2011

• Certified Nursing Assistant

• Assisting Patients with daily Routines

• Eating and Bathing

• Taking Vital signs

• Assisting Patients with walking

• Changing diapers

Accreditations

• National Health Career Association: Certified Clinical Medical/Nursing Assistant

•National Health Career Association: Certified Phlebotomy Technician

•National Health Career Association: Certified EKG Technician

Achievements

•Wellcare Employee of the Month December 2013

•Wellcare top Quality Assurance October 2013

•Named Overall CMA Student of the Month for December 2010

•Completed the Leadership One Program

•Pharmacy tech student of the month June 2010

•Certificate Of Appreciation Health advocate

•Overall Health Career Technical training Student of the Month

•Certificate of perfect Attendance

Education

•Broward Community College Social work

•Muhlengburg Community College Medical Certified Medical Assistant

Program/Pharmacy Tech Program

•Dillard high school

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