Customer Service Assistant
Resume:
KIMBERLY VANN
Atlanta, Georgia 30331
Email: **************@*****.***
QUALIFICATIONS
Experience using word processing software (i.e., Word, PowerPoint, Excel, QuickBooks) for data input,
queries, reports or case tracking.
Track record of successful administrative services including faxing, copying, appointment setting,
bookkeeping, sales/marketing initiatives, and organizational skills.
Professional telephone voice and excellent communication skills.
Able to work independently and within teams.
Extensive knowledge of technical terminology, industry developments, and technical writing.
KEY SKILLS
Word
Process divorce, criminal documents, letters to clients, and attorneys, the public.
PowerPoint
Prepared 20% presentations for criminal cases, marketing for the company.
Excel
Financial keep of business, clients status.
EDUCATION
Attorney William L. Kirby II
Apprenticeship Legal Assistant Sept 2003-April 2004
Columbus Technical College Columbus, Georgia August 2003-Dec 2004
Hospitality Administration Certification
Columbus Technical College Columbus, Georgia August 2003-Sept 2005
Business Management/Associate Degree
Carver High School/Columbus, Georgia August 1999-May 2002
General Studies, college prep diploma
PROFESSIONAL EXPERIENCE
Burlington Coat Factory February 2014 - Present
Atlanta, GA
Customer Service Supervisor
Communicate with customers via phone or within the store.
Provide scripts to read from after transactions.
Resolve complaints and order issues.
Ask customers to provide feedback on customer service experience.
Issue refunds to customers.
Oversee product exchanges and returns.
Compile and print reports on overall customer satisfaction.
Isolate and identify areas of improvement.
Train customer service on how to adequately address problem.
Work with management on customer service initiatives.
Supervise customer service managerial staff.
Emory University February 2013 - April 2013
Atlanta, GA
Temporary Office Assistant
Maintained files and records operated standard office equipment, provided courier services,
handled general mailings and monitors supply inventories.
Assisted in establishing, maintaining, and organizing files on in alphabetical and/or chronological order,
and ensures that files include all required documents
Provided information and distributed them to the appropriate employees.
Received and screened telephone call and visitors.
Belmont Village (Senior Living) July 2012 - February 2013
Atlanta, GA
Concierge
Coordinated services for residents, schedule special request.
Meet and greeted visitors and provide information.
Provided phone coverage for the community.
Actively supported good health and safety practices within area of responsibility as follows.
Knowing and following established facility wide health and safety procedures and rules.
Maintained safe work area through good housekeeping and keeping safety equipment in
good work condition.
Activity participated in health and safety training, and demonstrated competency based on
training received.
Attorney William L. Kirby III and II (Law Office) March 2004-April 2011
Columbus, GA
Legal Assistant (Full-Time)
Served as a Legal Assistant and performed the following duties:
Assisted Division attorneys and other staff in investigations, litigations, and other Division activities, and
provided administrative document management and clerical support.
Assembled and summarized information from files, documents, and books based on general instruction
from office colleagues as to the nature of the information wanted and its purposes.
2
Reviewed outgoing action documents for format, for typographical accuracy, and for conformance with
procedural instructions, to determine that all necessary background material is attached prior to being
submitted for signature or clearances.
Assisted with processing time and attendance, making arrangements for conferences, and procuring
supplies, equipment, and repair or maintenance services.
Assisted in establishing, maintaining, and organizing files on in alphabetical and/or chronological order,
and ensures that files include all required documents;
Received and screened telephone call and visitors. Received and routed incoming mail and deliveries,
including routine matters to the proper staff members. Performed document copying and routine office
tasks.
Performed miscellaneous legal support duties and special projects, as assigned.
3
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