Customer Service Management
Resume:
Alyssa Huff
Apartment A
Montgomery, Alabama 36117
Email: *****@***.***
CANDIDATE PROFILE
A goal oriented, motivated, and dedicated licensed pharmacy technician with experience in hospital and
laboratory environments. This candidate has strong interpersonal and time-management skills, with a
proven record of success. Displays expanded knowledge obtained through various occupations, and
includes the following skills:
Material Management People Management
Financial Management Computer Literacy
Project Management Customer Service
EDUCATION
Bachelor of Science 2013
Biology (Pre-Health)
AUBURN UNIVERSITY MONTGOMERY, MONTGOMERY, AL
Sigma Gamma Rho Sorority – President Dean’s List (2013)
Sigma Alpha Pi (Honors Society) Ambassador
Certificate of Achievement (CAAP) AED (Pre-Med Honors Society)
GRE SCORE CAAP SCORE
Verbal Reasoning 146 62 (Scale of 40-88)
Quantitative Reasoning 141
Analytical Writing 3.5
EXPERIENCES
EXCEL REHABILITATION – MONTGOMERY, AL 2013-2014
Shadow Occupational Therapist (24 hours)
Under the Supervision of: Bailey Clements
Assist therapist(s) throughout the therapy session(s), observe, organize, and assist with the
transitioning stages, clean equipment, set up customized environment for each patient, inform
parent(s) on the status of patient(s)
WALGREENS- MONTGOMERY, AL 2013
Pharmacy Technician
Responsible for verifying and obtaining patients’ information, entering prescriptions, filling
prescriptions, filing insurance claims, assisting patients via phone and in person, assist with
check in and check out process of patients, collecting payments, inventory management,
ordering supplies and drugs, training new hires, and complying to federal and state laws.
BEST BUY – MONTGOMERY, AL 2012-2013
MCSA (Multi-Channel Sales Associate)
Responsible for processing orders effectively while providing customer service to over 250
customers per shift via phone and in person
Process payments, secure customer information, and administer credit card applications
PRI-MED – PRATTVILLE, AL 2012-2013
Shadow P.A. (60 hours)
Under the Supervision of: Jamaal Upshaw
Observe P.A. as rounds are conducted, inform patients of expectations, read charts and x-rays,
and assist in minor procedures on a weekly basis
DEVELOPED LABORATORY SKILLS
Laboratory Knowledge: Chemistry, Biology, Environmental, Medical, Anatomy and Physiology
Laboratory Equipment: microscopes, burners, pipettes, needles, electrodes
Genetic System Knowledge: BLAST, ELISA, and methods: PCR, Western Blot, MPN, BOD
Conducted Experiments: humans, rodents, amphibians, fungi, bacteria, plants, omnivores,
insects, sheep
Patient Care: Read charts, prescriptions, lab results and perform minor exams of patients
Pharmacy Knowledge: deciphering prescriptions, PRADA, Intercom Plus, scales, insurance
companies, fax machine, federal and state laws
COMMUNITY INVOLVEMENT
Bear Elementary School – Montgomery, AL 2013
Salvation Army – Montgomery, AL 2012
Alabama Wildlife Federation – Millbrook, AL 2012
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